misrepresentation

keith1950

Do you ever fall off that high horse ? Bye for now.

grumbler

Are you telling me off for "that high horse"?
You, who said "Another case of someone not reading or trying to understand..." a few posts above?

See you.

keith1950

I don't agree with you, customers should make sure they know what they are signing up to, the information is usually there but they get so excited by the thought of their new purchase that all commonsense goes out the window.

Just look at the hysteria about the iphone 5, you would think it was something life changing but it's only a phone, very sad really.

Why should they have to be 'spoon fed' information ?

They should take responsibility for their own actions and shortcomings.

Just as well they've got nanny grumbler to sort things out.

grumbler

keith1950 wrote: »

I don't agree with you, customers should make sure they know what they are signing up to

They are

1. buying the phone,
2. signing the airtime contract.

If the OP was buying it online from P4U, the following information was available: terms and conditions , that says nothing about the billing. Neither do the O2 T&C that I posted above and that can be found on the O2 website.
Assuming that the OP was happy with the phone, were they really supposed to dig deeper about the airtime contract before signing it?

I don't think that more information would be available in a store.

Guys_Dad

grumbler wrote: »

They are

1. buying the phone,
2. signing the airtime contract.

If the OP was buying it online from P4U, the following information was available: terms and conditions , that says nothing about the billing. Neither do the O2 T&C that I posted above and that can be found on the O2 website.
Assuming that the OP was happy with the phone, were they really supposed to dig deeper about the airtime contract before signing it?

I don't think that more information would be available in a store.

i don't think this is a T&C issue this time. As said previously, P4U website doesn't have a £35 per month contract for the Iphone on O2 giving 900 minutes et al.

So misrepresentation or misunderstanding or mistake? Paperwork is the key. Is there any?

grumbler

You missed the point. It was a self-defense after I was accused of being far too pedantic in my post #6.

Guys_Dad

But you quoted from a much later post and made specific reference to the T&C.

If P4U made a mistake with the monthly rental or OP got it wrong, then no searching on web sites would have helped, unless, of course, OP had a complete list of O2 tariffs to hand and had queried which one they had put him on.

Forget that, though. I am puzzled as I can see no tariff that O2 offer for £35 per month that matches the minutes,texts and data that OP has been given. That being the case, then the billing cycle seems to fall by the wayside.

But I agree that customers should be warned by all resellers' sites that there is such a thing as a billing cycle and that the fist month's charges may very well be higher as a result. It would save a number of threads on here. :beer:

Silk

Guys_Dad wrote: »

Forget that, though. I am puzzled as I can see no tariff that O2 offer for £35 per month that matches the minutes,texts and data that OP has been given. That being the case, then the billing cycle seems to fall by the wayside.

The problem is GD ..the OP confuses us with 2 different prices .....

kentguy07 wrote: »

I signed up for a contract with phone4u I got an iphone for £35 a month with 900 free mins , free sms and 500meg internet.

kentguy07 wrote: »

I called phones4u They confirmed that my bills is £42 a month when I signed up online it said £37 they said that since its been 7 days that they wont do anything about it and I am stuck on a higher tarrif.

So depending on which post you use it could be £37 tariff you need to look for

grumbler

Interestingly, on p4u website they have two tariffs listed:

O2 500MB Bonus 900 - 24 Months £37 900 minutes + unlimited texts + 500MB data 35p Includes 500MB Data & WiFi

O2 500MB Data 900 - 24 Months £42 900 minutes + unlimited texts + 500MB data 35p Includes 500MB Data & WiFi

Spot the difference...

Guys_Dad

If it was £37 per month instead of £35 per month (thanks Silk ), then it seems that P4U have selected the wrong tariff when they set up the order and it looks to be a very plausible explanation.

So OP needs to contact P4U and O2, point out what seems to have happened and get them to sort it out - unless, of course, OP completed his order on line and picked the wrong 900 minute plan.

If that was the case, then finger trouble doesn't equate to misrepresentation.

Thanks guys, I can sleep easy again.