Help! Letter from debt agency but not my debt!

daniel6p · 2 September 2011 at 5:17PM

I recieved a letter today from Red Castle Recoveries regarding an account with Wonga. Total debt £2000.

I have never taken out a loan with Wonga. I rang them up and explained and they said to go to the police station and get a crime reference number.

Is this a con or possibly a case of identity theft. It says on the letter that ''Wonga no longer holds your account details....therefore any queries that you have direct to Red Castle''

I cant find a number for Wonga either to check this out. And this is the first letter I have ever had - nothing from Wonga.

staffie1 · 2 September 2011 at 5:20PM

You can't find a number for Wonga? They're advertising every 5 minutes on the TV. You could also google it.

chalkie99 · 2 September 2011 at 5:25PM

phone- 0871 288 5704 or by email- Customercare@wonga.com

daniel6p · 2 September 2011 at 5:25PM

It is not on their site. I have googled it and appears in a few forums but nothing official. Can anyone confirm it is 0871 288 5704?

Thanks

daniel6p · 2 September 2011 at 5:25PM

Thanks chalkie99

daniel6p · 2 September 2011 at 5:34PM

held in a queue

daniel6p · 2 September 2011 at 5:36PM

10 mins now

staffie1 · 2 September 2011 at 5:41PM

https://help.wonga.com/help/misc/contact/phone-number
This is a non-premium rate number

daniel6p · 2 September 2011 at 5:49PM

thanks will try that. 15 mins on the other no joy

daniel6p · 2 September 2011 at 5:49PM

18:49 attempting it now, in q

staffie1 · 2 September 2011 at 5:52PM

Don't hang on the phone using 0871 it will cost you a fortune. If the 020 landline number isn't answering today, leave it until Monday. Also try 0844 842 9109 which I think is a lo-call number.

Help! Letter from debt agency but not my debt!

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