MSE News: TalkTalk announces price hikes

2010

Paul_Varjak wrote: »

The limited terms and conditions they have published so far would indicate that you would lose any existing discount immediately. Value Line Rental represents a saving of £4.30p/month. If your current monthly discounts are less than that, I suggest you sign up for another year now (demanding up-front discount paid to your Talktalk account) and then take up VLR on 01/10/11.

Talktalk gave me an up-front £19.50p discount for committing to a new one year contract and I can sign up on-line to VLR come 01/10/11. I think they may well have given me more if I had pressed them!

Are you saying I should contact them now and give up my 30 day rolling with my current discount and ask for a new 12 month contract getting the same discount I`m on now?

I take it that I have to be on a 12 month contract to switch to the VLR option, is that what you mean?

I don`t understand your up-front £19-50 discount.
Was this just a one off discount and you continue to pay the normal rate of £6-50 a month.

Paul_Varjak

No, you do not have to be on a contract to get VLR but paying by VLR will, effectively mean you are on a 12 month contract.

I suggest taking out a contract now and negotiate an up-front discount for doing so (rather than half price package for x months). Because once you take VLR you will lose half-price line package.

Neesieb01

Hi,

Can anyone help? I called Talk Talk to try to cancel my account with them (I'm outside the initial contract period, so no charges apply). But the guy I spoke to insisted that if I cancelled my account this would also cancel the BT line and so the people who move into my flat after I leave will have to pay to have a line installed again (I paid £125 to BT 4 years ago when I first moved into my new build flat). Is this true? Are Talk Talk lying to me?? I thought that once the line was installed by BT it couldn't be uninstalled and that anyone moving in after me would just have to pay a reconnection charge to the provider they choose.

I'm moving in with my boyfriend and renting my flat to tenants, so I don't want them to have the hassle and expense of paying to have a new line installed. I also don't want to take the TalkTalk account with me to my boyfriend's flat as he already has a phone/broadband package in place that is better value.

Thanks in advance for any help/comments/guidance.

Paul_Varjak

You should start a new thread to ask that question.

bigdaddy1974

After reading this article it was lucky I recently combined my phone and broadband in with my sky package who gave me 12 months free line rental in the process and unlimited broadband for £7.00, did have to pay £39.00 to get a new router but saving a few quid overall :j

2010

Paul_Varjak wrote: »

No, you do not have to be on a contract to get VLR but paying by VLR will, effectively mean you are on a 12 month contract.

I suggest taking out a contract now and negotiate an up-front discount for doing so (rather than half price package for x months). Because once you take VLR you will lose half-price line package.

I`ll wait for more info to appear about this VLR option.
I don`t intend to leave TT because there`s nowhere to go for the same price and value.
If I do nothing until next Feb when my discount ends, I`ll be just about even moneywise and can then haggle for a new deal.

The TT forums is perhaps the best place to find out what`s going on.

Ralphy101

Has anybody had any success in cancelling their Talk Talk fee free ? ( given the new price hikes?)

I took out talk talk a few months back - and last week had a Sky offer (for TV) to which i took.

I now notice that i could take out the Broadband and Telephone with Sky i would save money... and acheive a better speed.

However since i am still in contract it would be cost effective to pay the cancellation fee - hence my question.....

Paul_Varjak

You can cancel fee-free because of the price hikes, even if you are still in-contract.

Ralphy101

Hi Paul

Have You done this ?

And additionally how did you do this ?

Paul_Varjak

I have never done it but they are legally obliged to let you go; just tell that that you reject the price increase and that you wish to leave. If possible, record the phone conversation and keep it for your records. Additionally, you can e-mail them to be doubly sure.