New EDf customer increase of DD

macman

McKneff wrote: »

Ive been with EDF for years, great customer service, freephone number, if ive ever had a problem its sorted out in minutes over the phone

But that is excluding the time spent on hold presumably?

McKneff

No Ive never been held on hold for any significant length of time as far a sI remember

victor2

McKneff wrote: »

No Ive never been held on hold for any significant length of time as far a sI remember

Depends on your definition of significant I suppose. I was on hold for 10 minutes yesterday before the battery died in my handsfree phone. 24 minutes today with a fresh charge before I got a human to put my DD back to what it was before their "system" inflated it to something unreasonable.

brewerdave

victor2 wrote: »

Depends on your definition of significant I suppose. I was on hold for 10 minutes yesterday before the battery died in my handsfree phone. 24 minutes today with a fresh charge before I got a human to put my DD back to what it was before their "system" inflated it to something unreasonable.

Staggering how many people are reporting this "reassessment" of DD after a very short period of "Summer". Most of us are obviously clued up but I wonder how many people are going to be paying way over the odds this Winter?? And how much extra CASHFLOW it will generate for EDF??:(

page3

Moved to EDF at end of July. Set DD to £88/month (20% more than old Scottish Power DD to take rises into account)

Typed in first months usage, which amounted to £40 for combined Gas/Electric - result is DD going up to £111!

hecate20

A lot of companies are automatically increasing the budget plan payments in line with the recent prices rises, so possibly this was the reason.

Also, the initial budget plan may have been based on estimated usage. A short while after you transfer supplier, the new supplier will receive your electricity EAC (estimated annual consumption) and Gas AQ (annuual quantity) which are the offical Industry estimates for your property's annual usage. If they have set you budget plan based on an estimate (ie based on number of bedrooms, number of people living at the property etc) and realise that historical data suggests you are using significantly more than the estimate, they will again automatically review your payments.

Then again, they might have just made a mistake...

jalexa

page3 wrote: »

Moved to EDF at end of July. Set DD to £88/month (20% more than old Scottish Power DD to take rises into account)

Typed in first months usage, which amounted to £40 for combined Gas/Electric - result is DD going up to £111!

Plenty posts about this issue in several other "Edf" threads. Their new IT system is "broken".

All posts that report this also report that if you phone in, the original payment is re-instated without fuss. IME call wait times are reducing on weekday mornings.

To avoid this happening again my advice is to quit submitting customer reads and wait for the April review.

kathie1101

Both my gas and electric accounts are now in credit, but that didn't stop them sending me a letter a couple of weeks ago saying they wanted to double my gas DD :eek:. Gave them a call (along with up to date readings for both gas & electric) and put them straight to leave the DDs alone - they are more than adequate as they are. No problem they say, they will put it back, letter arrives confirming it. The following week 2 letters arrive saying they are changing my gas and electric DDs! Back on the phone, same conversation, same outcome, same letters received. Then this week I received 2 more letters saying they are changing my DDs. Back on the phone again, this time not so politely. Just hoping that they have sorted it this time as I am not prepared to go through this every week.

I only just got my complaint resolved last week (compensated) for the !!!! up they made in transferring my electric to them.

globalds

It would be nice if they made their web site work.

I too had the DD price up but used it as an opportunity to vent my days anger on some poor Customer service lady who changed them back to the original price ...

Most of it is just a red hazey memory .. I just remember telling her at some point EDF was not a bank and using the coldest winter in decades as a bench mark would only be a decision made by an idiot

backfoot

As far as I can see,the only thing that 'My Account' generates is incorrect data, useless functionality, out of date status information,faulty meter reading records and dodgy or absent Direct Debits.

Whoever has managed this non succesful migration could be in for a hefty reduction from their fees.

Why do EDF continue to use it? I am certainly not.

It must be generating huge volumes of additional work ,customer complaints and bad press. Already Consumer Focus has reported that EDF are now the worst for supplier complaints.

Another Ofgem fine will be winging its way soon.

To be frank,they should have been prohibited from new customer aquisitions ages ago.

Simply dreadful.:(