Someone spent my tesco Clubcard Vouchers

savvygranny

Pleased you got this sorted after persevering...

Helix

Did Tesco actually admit they have been used? Someone posted on here the other day that there was a problem when trying to use their unused vouchers at the till and they were coming up as used. The same could have happened in your case and you have been accusing the Tenants.

MARViN2003

I have been in the Tesco Clubcard Christmas scheme for a couple of years.

I rang up on Tuesday to ask why I hadn't received and vouchers for my Christmas shop and was told that they had been sent to our new address.

We don't have a new address - been in the same place for 6 years.

Someone has hijacked my clubcard account, and spent the vouchers.

I also couldn't login online, so had to get the password reset and the e-mail address changed.

Now I can see the address that the vouchers were sent to, and I can see that they have spent £73.50 in vouchers since August.

Tesco have cancelled the unused vouchers (£20) and put them back on my card but won't send them out until the next run in Feb. If you have to show a card to use a voucher then they probably have a keyfob or something (although I have my clubcard and keyfob).

Anyway, I have e-mailed Tesco about it to see if I can get any of the vouchers back...

DCFC79

I cant see tesco giving you any of the others back, have you checked your anti virus etc is up to date on your pc, how long has this address been on your account ? was it from the start or was it changed ater you signed up ?

MARViN2003

Looks like it was changed in July, but as I'm in the Christmas club I wasn't expecting anything from them until November.

I'll see what Tesco says.

daveboy

Doesn't anyone redirect post if they move, for 3 or 6 months afterwards?

Each time I've moved I always do this, more so to protect my credit file, but it would stop this sort of thing in its tracks.

loobylou232

daveboy wrote: »

Doesn't anyone redirect post if they move, for 3 or 6 months afterwards?

Each time I've moved I always do this, more so to protect my credit file, but it would stop this sort of thing in its tracks.

But Marvin didn't move. That's the sinister thing. Pretty scary really.

no1catman

MARViN2003:

Sounds like someone knew you your email address, password and clubcard no (key fob?), and was able to go on-line and change the details.
If the vouchers were used with one of your clubcards, then sorry but ... it's a valid redemption, on the other-hand if it was used with-out a CC or the wrong one, then the points could be credit back to you.
Next mailing is in early Feb., you'd have to come out of Xmas saver to get them then.

no1wf

The only time you need to use your clubcard when using vouchers are for the smaller vouchers that are for extra points, for example 25 extra points when you spend £1 or more on bananas. For the bigger money vouchers a clubcard isn't needed for them to go through the till.

SPARKY16

My clubcard points were taken in a different way about a year ago I ended up with someone elses card which I can only assume was swapped when I was shopping it was the only explanation as it is the only time it leaves my purse when I go to the till. I phoned Tesco went through lots of receipts with them which shops I had been in They said they were already investigating it but couldnt tell me anymore I had been shopping with it for weeks. still dont know what happened but they did give me the points back