Fraud mobile locate - do not use

mamabuddah

as for "overseas" call centres for UK based companies, where do you want to start...? Banks, telecomms local councils....they're all at it and from memory, up until July of this year, Santander based its call centres in India...

bladeguard

You state that I should not slag of a reputable company yet you state you have read all the correspondence. Surely if this is a reputable company there should be no negative correspondence written about them there is plenty search by the search engines.

You also state that I do not give you all the information I am being vague. Considering you have no interest in this company you seem to be defending them saying they are reputable . I have to ask what exactly is your interest if you don't work for this company!

I cannot provide documentation on this forumn

But yes to answer your question in writing

mamabuddah

1: a dozen complaints in 2 years is nothing
2: name me one firm/company that has never received a complaint
3: "being vague" did you cancel within 30 days by the advised method (simple yes or no)
4: I'm not defending, I just have not made my mind up without more information
5: my interest is, that this forum can be the subject of legal proceedings if people can't or won't substantiate their "claims"
6: my other interest was to try and see if you really had a "claim" and offer some advice , be it contract law or whatever, but clearly you don't like hearing stuff you don't like
7: it will be interesting to see if you did cancel "correctly" and whether or not you get anywhere with your unsubstantiated ...for want of a better word "rant", don't like what you hear from this firm so you direct your anger elsewhere

first lesson in sorting things out...keep calm dear...
second lesson in sorting thing out...always read (and understand) the T & Cs
third lesson in sorting things out...try to answer the questions asked

bladeguard

Have spoken to my bank again this morning as nothing has been done trading standards are aware of this company.

Are you not forgetting what the name of this forum is called? Praise, Vent & Warnings

2sides2everystory

bladeguard, ignore mamabuddah's ridiculous stance and get your bank back on the case and imsist they write you a letter this time confirming that all payment auhthorities i.r.o. your dealings with the rogue organisation have been voided and all payments refunded. These people then point to the Ts & Cs and say "Lo - I give you correctness - there lies the truth !"

Numpties, the lot of them, I say - just watch out if you come across one trying to sell you something :eek:

The problem with MSE is that it is populated by a fair sample of the current UK population so it contains an inordinate number of members who believe that anything is fair in love and business as long as you put it in the terms and conditions.


What they fail to appreciate is that many "businesses" of today (like this one) were borderline viable in the first place and they currently exist not because they have gone from strength to strength on the basis of a good idea for a good product but because they have subsequently hit upon a different idea employing an unscrupulous free trial type promotion intended as nothing other than a way to increase cashflow quickly when trial customers trip over the cancellation conditions.

Then they can't wean themselves from exploiting the weaknesses of edgy banking payment systems like Continuous Payment Authorities (which are more trouble than they are worth and should have been dumped years ago.

Good luck at the bank. They MUST help you sort this because you can easily show that the rogue company is not properly responding to your requests for the money back.

Forget the camcellation terms nonsense for the moment and just chase Santander to fix the refund and kill the CPA.

johnnyreggae

2sides2everystory wrote: »

The problem with MSE is that it is populated by a fair sample of the current UK population so it contains an inordinate number of members who believe that everything is unfair in love and business even if it is in the terms and conditions as well as others who believe that anything is fair in love and business as long as you put it in the terms and conditions..

Slight correction

2sides2everystory

If you like johnny ... I do think your slight correction illustrates the problem that so much "business" has little to do with the product in the name of a product but all to do with perfecting cash extractions and hanging on to it in surprisingly devious ways - CPAs are a gift to such businesses.

Apples2

The whole concept is a scam. You can do all this for nothing with a half decent phone.

What it does do, is demonstrate how stupid people can be by willingly throwing out all their bank details without a second thought.
Isn't it the most basic form of common sense to see how much something is going to cost before throwing all your bank details out?

I'm not defending the site, like I said, the whole thing is a scam but for goodness sake, how daft can people be (I already know about 2sides shortcomings!!)?

This is hardly "buried inthe T&C's"

http://www.mobilelocate.co.uk/prices.htm

MobileLocate Pro™ * £15
Per Month
(Charged annually)


* charged annually at the beginning of contract term on conclusion of the 30 day free trial. Total payment £179.94 inclusive of VAT (£149.95 net).

mamabuddah

and low and behold we still have to see if the OP cancelled the contract properly and as regards 2sides post, at the end of the day, just because one person feels agrieved about a contract they may, or may not, have terminated correctly...it doesn't give anyone the right to call a firm "Fraudsters" or "Scammers" without proof....which we have yet to hear and that is the point I was trying to make....surely by your own forum name you must appreciate theres 2 sides to everything and out of that we may arrive at the truth, who knows, the amount MAY HAVE been incorrectly been taken from his bank, on the other hand, it may have been taken because the contract is still standing and has yet to be cancelled correctly, in any event that does not make the firm "fraudsters" or "scammers" at the moment all it may demonstrate is that the OP did not use the correct cancellation procedure, if we are to take a post on another forum he has pointed us at he "assumes it was cancelled"...pretty big assumption if you're wrong and you have to come on here libelling a firm and leaving MSE open to action.

so come on, answer the one question I asked on the 30th August

"3: "being vague" did you cancel within 30 days by the advised method (simple yes or no)"

as for 2sides...what exactly was wrong with the questions I asked in post #14, that may help to get one side of the story sorted...?

2sides2everystory

mamabuddah, you are talking about giving the benefit of the doubt to a "business" that once upon a time chanced its arm on what even I once might have agreed was a "good idea" worth exploring (in 2002/2003)

In 2011 it is about as good an idea in business as trying ultimately to sell Nokia 9500s from a job lot of redundant stock at N8 prices based on a description that said something like "Free 30 day trial Nokia smartphone".

The only way that might work as a "business" is with no discernable customer service costs and with customer card details collected for a CPA up front too. But as I have asserted, that's not "business", it's scamming.