Tesco misprice discussion area part 17

rockyrose

merlin48 wrote:

Rose please tell me what any other supermarket chain has effectively done in that respect.

If you wish to discuss other supermarkets i suggest we move it to another thread

rockyrose

cheapskate58 wrote:

Eh?



a. They don't serially overcharge.

b. If they wanted to abuse and screw the population at large they could just raise their prices.

c. No-one compels you to shop with them.

quote"Eh"
A most amusing, informative and well thought out opening repost. The intellect displayed is almost too much for me to bare.

taxiphil

cheapskate58 wrote:

a. They don't serially overcharge.

WRONG! They do. And you still haven't answered my question from earlier: If they are so innocent and have no desire to profit from overcharging, why don't they give all the money back, or give it to charity?

cheapskate58 wrote:

b. If they wanted to abuse and screw the population at large they could just raise their prices.

WRONG! Because all their customers would then flock in droves to their rivals, and their profits would nosedive. By failing to address their overcharging issues they can bolster their profits while still creating the illusion (to the majority of people) that they're a cheap and wonderful place to shop.

cheapskate58 wrote:

c. No-one compels you to shop with them.

That reply bears no relation to the question that rockyrose actually asked you.

Ever thought of becoming a politician, cheapy? Your question-dodging skills are really strong.

Constantine

foreignshopper wrote:

Whilst I tend to agree, if I return an item and the c.s. refunds the full amount, am I expected to refer her back to the receipt and tell her how to read it ? Only on one occasion was a refund of the vouchers refused point blank, on a few a gift card was given for the vouchers, but in the vast majority a full cash refund.

I don't feel that I abused the system. I did not demand a full refund - I simply presented my receipt and took what was given to me. After all, so many times on here we hear that the till or The Company is right. The fault also does not lie with C.S. - they are (probably) not terribly well paid employees trying to do their best while the top managers and I.T. gurus at H.O. get paid megabucks to get it wrong.

I also feel to some extent sorry for individual (local) managers - trying to interpret company policy without I imagine too much real guidance or leadership from above - witness the current debacle over when R&R ends and when 2x D takes over with each individual store seemingly 'doing its own thing'.

No, I would expect the item to be refunded in the same way it was paid for. The gift card is far from ideal, but does at least keep the value within the store. It is laziness that results in cash being given in full.

I would consider it abuse if the purchase was made intentionally in order to later obtain a refund.

Constantine

superflygal wrote:

Hi Constantine, Are you saying if someone buys a jacket for say £50 and uses a voucher for £10. Who then tries item on at home, and finds it unsuitable, returns it to the store, where there is nothing else suitable, that they should NOT have a refund of the £50?

IMO the £10 off £50 is like Ts giving one a voucher for a tenner. What would you suggest happens in this instance?

Superflygal x

That the £40 be refunded in whatever way it was paid and the £10 be given on a gift card. GC is not ideal, but as mentioned above at least keeps the value in the business.

Cheques cause a bit of an issue and would normally be refunded in cash (I have worked previously for a company that insisted in sending out cheques, was a total pain).

Constantine

ben500 wrote:

I have to contest your reasoning here, "offer to treat" whilst the above could be said if you are scanning at the self scan it cannot be said if you are at a manned/womanned <-- this for the "wimmin" checkout as you are merely presenting your offer of payment, if it is accepted it is accepted job done no comeback this is our system in this country. I've said it many times before if I offer a vendor a dustbin lid and a stocking full of strawberry jam in exchange for my Nintendo wii with free nunchuck and copy of Zelda {Father Christmas I hope your watching} and the vendor accepts there is nothing whatsoever untoward about the transaction and a legal contract has been formed.

I wouldn't attempt this with your stocking filled with Marmite though as it is hated by as many people it is loved by and your chances of the sale going through would be somewhat diminished. It also has no lumps to contain it within the confines of the stocking, fishnets are not recommended.

I'd point out also that I wouldn't expect any change in the above transaction but if that was relevant then the form of this can also be negotiated, perhaps 48" plasma and half a goats leg?

Not forgetting no condition can be imposed post contract that was not present at the time of inception. Ie:
I purchase an item for £50 submitting a coupon to the value of £10, I return the product and I only receive the £40 cash but not my coupon? I have now been deprived of £10 purchasing power that I had prior to contract, there is no disclaimer on the coupon to advise of this and therefore this condition cannot be imposed.

And the award for "Post With Most Waffle" goes too... :rolleyes:

Given back on a gift card. You used a voucher that had conditions of use, not least of which being that it should be used in Tesco. GC for the value gives you back your purchasing power. Or Goat leg, should you prefer.

Constantine

leadhead wrote:

But is it illegal.

Tesco offer to take other stores coupons, some store supervisors told me that the £4.50 uniball coupon was ok to use, some said I hadnt bought "sinex" but would accept my coupon, some said "this is only valid in Somerfield, but if it scans you can use it", it scanned.

So if there is all this confusion between operators, supervisors and other staff, how is the public to know, what Tescos will accept.

As lots of people will try it on, as there seems no defined right or wrong, when does it become abuse or when does it become illegal.

I recently bought a ladies suit £60
4 plax
2 colgate toothpastes
some small items

total price £80
total price after bogof £72

Coupons used(manned till)

£10 clothing
£7 clothing
2x£6 QK clothing
4x£1 plax
2x£1.25 QK
2x40p colgate
1 x £5 asda nicotinell(or £5 Somerfield whisky)(sometimes one of each)

total coupons £41.30 to £46.30

total price after using coupons @£30

Is this abuse, or is it "just using coupons that Mr T accepts.

Could not tell you if any of it is illegal. Like most of the posters on here, I have no legal training (unlike some, I don't like to pretend )

As far as I understand Voucher policy, all of those would be ok except the Asda/Somerfield ones. Whilst vouchers from other retailers are accepted, they should be conditional spend (ie spend £40, save £4) and not tied to specific products. I agree that there is some confusion around voucher policy, which is why I posted earlier that I would not be surprised if it was an area that gained some focus in the coming year. To add to the problem, a store with a big Asda/Sainsbury/whatever just round the corner may well have a different approach to a store without such competition on its doorstep (I never saw one of those Uniball vouchers as the nearest Asda is a short flight away).

Using your example above, the store would get credit for all but the last one. So it has not lost out. When the vouchers are issued/printed, the cost is budgeted for, so Tesco as a whole has not lost out. The only loss I can see is to the people who do not get the vouchers because others have taken more than their "share".

If you want to see lax voucher control, do a bit of research in to CD Wow. They make Tesco appear positively water tight

ampersand

rockyrose wrote:

quote"Eh"
A most amusing, informative and well thought out opening repost. The intellect displayed is almost too much for me to bare.

###
repost - you mean 'riposte', a very different word.
bare - yet again, yet AGAIN.
Intellect has no bearing on whether or not you take your(voucher discounted)kit off.
But you're not alone. Walk along The Embankment towards Westminster Pier and the Winged Victory there says she'll 'bare' you aloft. That's Victorian stonemasons' wishful thinking for you.

Constantine

There was a post a few pages back about fly leafleting "Buy British" in car parks (sorry, too late to go back hunting ). Don't want to dwell on the obvious Private Property aspect, just something else that struck me...at least when you shop at Tesco (as opposed to Asda or some of the smaller discount 'markets), your money is going to a British company.

Not relevant to anything maybe, but at this time in the morning I'm just pleased I can still type :cool:

Constantine

ampersand wrote:

###
repost - you mean 'riposte', a very different word.
bare - yet again, yet AGAIN.
Intellect has no bearing on whether or not you take your(voucher discounted)kit off.
But you're not alone. Walk along The Embankment towards Westminster Pier and the Winged Victory there says she'll 'bare' you aloft. That's Victorian stonemasons' wishful thinking for you.

I swear you write (or right, or indeed, wright) most of the scripts for the spam that hits my inbox daily