CURRYS - very bad customer service

DCFC79

jordanalex wrote: »

That was a really helpful comment NOT

It was helpful but not the answer you were wanting to hear

abbyscuito

jordanalex wrote: »

thanks for the number I just rang them

.....and???

CoolHotCold

halibut2209 wrote: »

Post 7 says it was opened

Ding Ding Ding, we have a winner.

OP says he's opened it, he hasn't mentioned it's not faulty (and most people mention in the post if it is), under Currys contract, they are under no obligation to return it and asking you to come back at another time gets a rant by the OP.


*Sigh* while I enjoy a retailer bashing as much as the next guy, in this case it's down the the OP who is being wholly unreasonable.

Foggster

There will have been enough cash on the premises to have refunded this customer (not going to argue the rights and wrongs of his entitlement). I think this is a case of the shop staff not really wanting to go through the hassle of having to "book" the cash out of the safe.

I would estimate that most of the tills will start with around £100+ in floats and there will always be spare floats on the premises for staff changes etc.

CoolHotCold

Oh undoubtably there would of been more than enough cash in the tills.

But it could be very busy and no feasible to transfer cash between tills or from the safe

It could be that the manager is having a area meeting and the till keys are with him or not available.

It could also just be a very lazy member of staff who can't be bothered to transfer money.

It could be any or all of those problem, yet asking the customer to come back later when theres more cash in the tills is infinitely better than being told "Nope, can't accept it back *Points to big poster behind tills or the laminated A4 in front of the cash desk, or pointing to the receipt stating no returns if opened*

Foggster

CoolHotCold wrote: »

It could be any or all of those problem, yet asking the customer to come back later when theres more cash in the tills is infinitely better than being told "Nope, can't accept it back *Points to big poster behind tills or the laminated A4 in front of the cash desk, or pointing to the receipt stating no returns if opened*

Like I said, I wasnt saying whether the OP was entitled to any sort of refund but it would have been good customer service to try and be more accomodating.

I personally find too much "sign polution" at checkouts these days!

vyle

Foggster wrote: »

Like I said, I wasnt saying whether the OP was entitled to any sort of refund but it would have been good customer service to try and be more accomodating.

I personally find too much "sign polution" at checkouts these days!

How can one be more accommodating when something isn't possible?

Make him a cup of tea and provide entertainment while the tills fill up throughout the day?

Jakg

jordanalex wrote: »

It was a 22" tv and i paid £135 for it and i did open it but packaged it all up the same way

In which case, your very lucky your even getting a refund at all...

If you look on the back of your reciept you'll see it only mentions sealed goods - Currys do not officially take back opened goods - if they are doing it, it's on a goodwill basis.

Now bearing in mind they are doing you a favour, do you really think it fit to keep ranting about it? They could quite easily say "yes we have the cash, but you can't have a refund because you've opened it".

What do you expect them to do with your (now used) TV?

arcon5 wrote: »

I wouldn't class £135 as a large sum of cash for an electrical retailer personally. I'm very surprised they didn't have it available tbh.

At the very very start of the day the tills won't have a massive amount of money in them - all they really need is the change to break a £20 as they will fill up on their own over the day.

jordanalex

High__Flyer wrote: »

It doesn't matter how much or how little cash they have, You have no right to return the item in the first place, especially since the change of mind policy says that you have to have it unopened.

This is not bad customer service, this is just a simple case of arrogant customer.

Actually you will find I had every right to return the TV.

arcon5

jordanalex wrote: »

Actually you will find I had every right to return the TV.

When buying instore, there is no statutory requirement for retailers to accept returns of non-faulty goods.

It's just that many stores have their own policies allowing you to return goods within certain time frames. In Currys case 21 days unopened, but they bent the rules for you by allowing you to return opened. This policy forms part of your contract.

Sorry, just wanted to clarify that as alot of people think otherwise.