Help, stolen phone costs - Feel sick

Flip77

macman wrote: »

It may not be your fault. But it's still your responsibility, under the contract you agreed to, from the moment it went missing, until it's reported.
The time you became aware of it is not relevant.

I know what you are saying, just a bit difficult to accept. Still gonna try all i can, in the vague hope.

macman

It's not difficult, just read the T&Cs, they will be perfectly clear on this point.
This question comes up many times every week and the answer does not change.
You can certainly ask them very nicely to reduce it on a goodwill basis, but they are under no obligation to do.
As mentioned, using the SIM lock will prevent this happening should the phone be lost or stolen.

wantmemoney

@Flip77

your phone company will have a signed a revenue share agreement with a 'service Provider' to bill for these premium rate text.
within that agreement there will be a 'claw back' clause for your Network Provider to claim back(or refuse to pass on) any revenue they even suspect is derived from fraud.
there is no reason on earth why you must lose this money.

if your Network insist you are responsible for the calls then insist on all the information relating to the premium rate company and report the mater to

http://www.phonepayplus.org.uk/For-The-Public/Make-a-complaint.aspx

and ask about Regulatory spend limits and any chance of a possible refund.

best of luck

Flip77

wantmemoney wrote: »

@Flip77

your phone company will have a signed a revenue share agreement with a 'service Provider' to bill for these premium rate text.
within that agreement there will be a 'claw back' clause for your Network Provider to claim back(or refuse to pass on) any revenue they even suspect is derived from fraud.
there is no reason on earth why you must lose this money.

if your Network insist you are responsible for the calls then insist on all the information relating to the premium rate company and report the mater to

http://www.phonepayplus.org.uk/For-The-Public/Make-a-complaint.aspx

and ask about Regulatory spend limits and any chance of a possible refund.

best of luck

Thanks a lot for this. I really apreciate it. A glimmer of hope maybe.

fiendishlyclever

I know it's too late now but a sim pin would have prevented this, when the sim was removed from the phone it would need to be entered on the new handset (or when turning the phone on/off).

Make sure you report to the police too (if they had time to investigate that is). Pity it wasn't giffgaff as they bar the last imei number used and the crook would find his phone barred across all networks...

Flip77

Phoned the police today, they said if the thief used the sim in his phone then they have something to go on and will not treat it as a closed case.

regarding the phonepay plus. I called them but they needed a Crime reference number (which i now have so will phone them in the morning for some advice) They did however hint that T-Mobile could do a claw back but before they could give me any info they also need the premium rate number.

wantmemoney

Flip77 wrote:

They did however hint that T-Mobile could do a claw back but before they could give me any info they also need the premium rate number.

could you please post the number....the company or the number may have other similar complaints.

http://whocallsme.com/Phone-Calls.aspx/090

gjchester

Flip77 wrote: »

Phoned the police today, they said if the thief used the sim in his phone then they have something to go on and will not treat it as a closed case.

regarding the phonepay plus. I called them but they needed a Crime reference number (which i now have so will phone them in the morning for some advice) They did however hint that T-Mobile could do a claw back but before they could give me any info they also need the premium rate number.

Any claw back would still be from the time reported lost and the crime reference no issued.

Look at it another way, (and this is not meant to be personally agains you buyt you should see my point) but the phone owner could have made the calls then ralsied what the bill was and then reported discarded the phone and reported it stolen.

Thats the reason why networks will only accept responsibilty for calls AFTER it's reported stolen, before that it could be someone trying to avoid a bill by claiming it was lost.

Flip77

wantmemoney wrote: »

could you please post the number....the company or the number may have other similar complaints.

http://whocallsme.com/Phone-Calls.aspx/090

The company I was given was M-Blox, and then they gave me another company 'mobile trends'

The premium number t-mobile gave me so far were 070 numbers and loads of different ones

Flip77

gjchester wrote: »

Any claw back would still be from the time reported lost and the crime reference no issued.

Look at it another way, (and this is not meant to be personally agains you buyt you should see my point) but the phone owner could have made the calls then ralsied what the bill was and then reported discarded the phone and reported it stolen.

Thats the reason why networks will only accept responsibilty for calls AFTER it's reported stolen, before that it could be someone trying to avoid a bill by claiming it was lost.

Yep, I understand that. My only hope is that out of approx 5 years the bill has not had any charges other than the £5 line rental. They also should know where the phone was being used and there is also a mobile number that the criminal scum called on the 20th. Think they will be hard pushed to pin any usage on me from 19th.

On a separate note T-Mobile offered me £5 towards the £144 bill as a good will gesture!!!