Halfords sold my sons bicycle

tbw

jd87 wrote: »

The OP hasn't taken delivery of the item yet. If you order a wardrobe for delivery from Argos and it then goes out of stock, surely you just accept the refund. You don't go running to the police or whatever saying "argos have stolen my wardrobe!" I realise this is an exaggeration but doesn't the same principle apply? A bike never became the OP's property yet so as long as Halfords refund then there's no loss to the OP.

Hang on a minute - didn't the OP say he had paid in full for the bike? Surely it was his property - the store just said they would keep it (Safely!) for him as part of their usual service. They have somehow lost/sold/otherwise disposed of his property and it seems entirely fair that they now move heaven and earth to rectify the matter - its all very well saying mistakes happen but that isn't really a satisfactory response to the OPs' loss.

pcombo

mildred1978 wrote: »

The OP is in Wales. The bike is available in Wales. Why woulda bike need to go from Glasgow to England???

So if its available in wales, Whats the problem.

tbw

pcombo wrote: »

Well the difference will makeup for the delivery charge .

Cant expect them to have it taken from glasgow all the way to somewhere in england for free.

Why not - if its the only way to correct their own mistake?

molerat

Halfords can move bikes between stores either on their own transport or by courier. They are not supposed to use courier but as it is a CS issue they should do it. If the store will not sort it then phone their CS, it will get sorted then.

They do not sell you a particular bike but reserve one of the ten or so the system shows as in stock but as their stock file is [STRIKE]usually[/STRIKE] very poorly managed in many stores when it comes to the last one it is often not there. They will only be selling bikes from stock at the moment as the christmas allocations, which they can reserve against, will not be sorted yet.

nathan97

Ok, firstly may I thank everybody for the information they supplied me with yesterday evening. I went to the Halfords store that I purchased the bike from fully armed with information and legislation that you guys gave to me yesterday. after quoting some of you the manager actually bricked himself. He was the one who said that he would put the bicycle away safely until Christmas. Whether he was panicking or just flustered I managed with all of your help to get a 2010 model for the same price as I paid for the 2009 one as a gesture of good will on their behalf. I would again like to thank all of you who were so helpful regarding this matter, don't know if I could have done it without your helpful information.

Cheers Guys really appreciated

nathan97

:beer:

abbyscuito

Result!!!!

halibut2209

Excellent result!

nathan97

Ohhhh Yes, its going over the Mother in laws until xmas morning. Thank You.

bod1467

I hope your kid doesn't read MSE forums.