wedding dress

ThumbRemote

peachyprice wrote: »

You'd think having spent a four figure sum on a used dress she'd have given it a thorough check over before leaving it with the shop, but as she didn't she cannot prove that damage has been done since.

Actually, I'd think that someone whose wedding has fallen through might find checking over their intended wedding dress rather upsetting, and would quite understand why they didn't.

But that's a moot point because it makes no difference what damage had been done since. The shop stated it would be as new. It isn't. Therefore the shop need to make it right.

Flyboy152

brokenhearted21t wrote: »

just to add it does state on receipts that no refunds will be given on cancelled orders or cancelled weddings, which im not after a refund as thats fair enough but would at least like the dress to be in a decent state and worth the money i paid

The only monies the seller is allowed to retain are any provable losses. That means if they can't prove their losses, they have to refund the money.

Flyboy152

ThumbRemote wrote: »

Actually, I'd think that someone whose wedding has fallen through might find checking over their intended wedding dress rather upsetting, and would quite understand why they didn't.

But that's a moot point because it makes no difference what damage had been done since. The shop stated it would be as new. It isn't. Therefore the shop need to make it right.

The difficulty is going to be proving the condition of the dress when it was handed over.

brokenhearted21t

i brought the dress with the stated fact it would be like new its a very big dress and the problems with it isnt always noticeable straight away and when buying the dress no way would i have thought i would have to cancel the wedding otherwise i wouldnt have purchased, when i went to pick it up after wedding been cancelled it was very upsetting and even broke down in shop and just wanted to get out of there never mind faffing about and also i wasnt really thinking straight it took me a week before i could even take a peep and didnt want to then, but just beacuase im not having it altered doesnt mean they have a excuse to sell something that is not fit for purpose, if the dress fitted me perfectly i wouldnt have needed it altered and they wouldnt have give it me like that for my wedding, when i tried it on in the shop it had a back panel under lace up back when i tried it on the other day this was missing, yes it will be hard to prove but im not gonna take it lying down just because my weddings been cancelled, trading standards said they shouldnt of given it me like that regardless of alterations

fluffnutter

I'm really sorry to hear you had to cancel your wedding, brokenhearted and I can imagine that getting the best consumer deal perhaps wasn't your top priority.

It might have been an idea to continue with your fitting (as upsetting as that would be), because this would have repaired (and hopefully cleaned) the dress. That way it would have been in tip-top condition for you to sell. Obviously you'd have to pay the £145, but you'd have got this back when selling (and you would have paid anyway had your wedding gone ahead so you're not paying any extra if you see what I mean).

The shop agreed to a fitting, and alterations and that it would be 'like new' after this. Could you bear to go ahead with doing this? I think they should honour their agreement, wedding or not. That way, you get a decent dress that you can sell and recoup all your money (plus a bit more hopefully).

brokenhearted21t

the shop didnt say anything about having to have it fitted before i had it back as new, and i was never told that if alterations didnt take place that it would be repaired or cleaned and the dress wasnt sold as seen, the only time they said i would need it fitted before they would repair it was when i rang to complain about it on monday, if i really have to yes i will go for a fitting as its just not worth me losing out that much, but i know ill never get anywhere near what i payed for it repaired or not

paddyrg

It could all turn on whether or not the original deal was a package based on £x for the dress and £y for the fitting, cleaning, servicing, refinements - then you only taking a part of the package as you didn't feel you needed the second part as you would not be wearing the dress.

What I suggest is this - when the time comes that you do get to wear the dress, hopefully for someone better than the toerag you broke up with, you will still need the dress fitting then, and it may as well have the full service. Ask the dress shop if they can still do that for you if you have the fitting at another date, and get it in writing that they will do the clean and minor repairs when the dress goes to the seamstress for fitting at the inclusive price. Everyone gets what they wanted that way.

brokenhearted21t

paddyrg you do have a point there, it could be a long time before i could even get a chance to wear the dress if ever! and if something happened to the shop id have no come back on it as more and more shops these days close down if it really does come to it i will pay for fitting but i do think its a little unfair that i paid for a dress and was given a expensive rag its not fit for wearing so therefore cannot be really called a wedding dress as a wedding dress is a very special thing and anyone who purchased one would expect to get it in immaculate condition regardless of the situation,

Fergie76

paddyrg wrote: »

It could all turn on whether or not the original deal was a package based on £x for the dress and £y for the fitting, cleaning, servicing, refinements - then you only taking a part of the package as you didn't feel you needed the second part as you would not be wearing the dress.

What I suggest is this - when the time comes that you do get to wear the dress, hopefully for someone better than the toerag you broke up with, you will still need the dress fitting then, and it may as well have the full service. Ask the dress shop if they can still do that for you if you have the fitting at another date, and get it in writing that they will do the clean and minor repairs when the dress goes to the seamstress for fitting at the inclusive price. Everyone gets what they wanted that way.

Point of order.

How do you know it wasn't the OP's fault for the break up? Why is always the guys fault?

Anyway, I believe the address should be in a clean wearable state of repair, regardless of an alterations required to fit size wise.

Try speaking to the shop again, if still no joy, issue a notice before action giving them 14 days to remedy the situation, if they don't, submit a claim in the small claims court.

Or if paid by credit card, try them.

brokenhearted21t

well just to clear that matter up, it was his fault!!

im writing them a letter today and see what response i get