Plusnet £30 amazon voucher delay

SimonWilson_2

Hello,

Just wondering if anyone signed up to Plusnet this year when the £30 amazon voucher offer was available? It was meant to be delivered a month after my broadband activation, but nothing has come.

I've since asked when they will be sending the voucher but they keep saying there's been a delay. Its almost 2 months late now.

Has anyone received anything from them yet?

qpop

That's a good point, I signed my grandmother up to the service as she was using non LLU Tesco broadband (eep!) and haven't received anything whatsoever. Signed up June

Plusnet_company_representative

Hi there,

We're really sorry about the delay on these, we're currently chasing them and hope to be sending out very soon indeed. We'll make sure to keep you posted.

Plusnet_company_representative

Hi all,

We've now had confirmation that the vouchers will be with all those who took part in the offer within the next week; they'll be sent via email. We're very sorry for the delay.

qpop

Thanks for getting on top of this, but I'll reserve judgement for August 31st!

SimonWilson_2

Yep just had an email through from Plusnet saying I should receive the voucher code by September 2nd. Thank you for the response.

qpop

Has anybody received their vouchers yet? My relative had assurances that they'd be e-mailed before the end of August, but still not received.

SimonWilson_2

I received my voucher code last week. I had logged 2 questions on the plusnet website about this so you might want to chase them again if they haven't responded!

Plusnet_company_representative

Hi qpop,

All the vouchers have now been sent out, it should have been received to the email address they've got set in their account details - if it doesn't seem to have been please check the spam folder as it might have ended up in there.

If you still don't have any joy please post a ticket ID from their account in here and I'll get the details and chase it up for you.

qpop

Hiya, question ID is: 45791254

The vouchers were half the reason we signed up in the first place and the sign-up took place through the vouchers page. I've checked the webmail attached, and the e-mail address associated with the account (mine) and they're in neither.

Plusnet_company_representative

Thanks for that, chasing it up for you now.

EDIT: Sorry about this, it looks like I'll not be able to get an answer until the morning. As soon as I do though I'll pop back and let you know.