do we have to have a MAC code

shelagh

we want to move from supanet broadband and they won't give us a MAC code do we have to have one to move without changing the hardwear etc.?

albertross_2

you don't need one, it just makes the transfer seamless. why won't they give you one?

shelagh

they hav en't signed up to the agreement so they won't give us one they state that they don't use them, which they won't if they aren't part of ther agreement.
thanks anyway,
shelagh

ian02

shelagh wrote:

they hav en't signed up to the agreement so they won't give us one they state that they don't use them, which they won't if they aren't part of ther agreement.
thanks anyway,
shelagh

Have a look here http://www.thinkbroadband.com/news/2918-ofcom-waves-big-stick-on-migration-problems.htmlfrom 14th feb every isp has got to issue a mac key.

everythingblogcast

Best option just end the contact and wait the week to get reconnected to another ISP.

ian02

everythingblogcast wrote:

Best option just end the contact and wait the week to get reconnected to another ISP.

The best option? Im not sure what you suggest is.

If the OP cancels the broadband from the isp, they will then have to wait for a cease order to go through to BT, and then when they go to another isp they will have to pay a re-activation fee of about £45 plus put up with a downtime, so no broadband for about 10 days at least.

If they wait until the 14th Feb, when the isp will have to release a mac key, they can then just migrate for free and have a downtime of an hour or so.

I know which route I would take

Godders

There own code of practise says they will provide one where possible

Section 8!
http://www.supanet.com/pdfs/code_of_practice_v7.pdf

BTW - the MAC code has nothing to do with the hardware you are using, it's about the new provider being able to take over the broadband service on your phone line without it having to be cancelled and reinstated

shelagh

Hi,
I am absolutely sick of supanet, they are now saying that they will not give us a MAC code without us paying a £50 administration fee. We have told them that we are going to report this to OFCOM but they say that they don't care. We can't cancel without loosing the internet connection for about 14 days or so. Can anyone suggest what to do.
Thanks Shelagh

superscaper

I can't think of anything to suggest but just to add my own disgust at that. The fact they don't care they are breaking the law, does put you in an awkward position. Get in contact with OFCOM now, maybe it will persuade them if they know they're already under scrutiny.

shelagh

thanks for that superscaper but OFCOM just say "contact the provider" please see full story on my new thread about this
SHELAGH

Jaffabof

Another person is having a problem with these guys, its on the ADSL guide forum here

Its an ongoing matter and any new info can be found there
Hope the matter gets sorted quick, unlike the e7even fiasco from 2006!