How to get PUC to maintain the existing Mobile number ?

adindas

I am currently on PAYG (not contract) with O2 and I have been having this for over five years now.

If I want to grab a contract deal and maintain my old number, what shoudl I do ?

I understand (please correct it ?0, if we want to maintain the existing number with a new contract with different network, is to acquire what is so called PUC.

How could I get this PUC given that I have been on PAYG for years, what stages do I need to follow ?

Thank you for your time

darkrev

as i understand it you phone your current supplier and ask for it ! ( customer services will direct you I think they call it a PUK code. good luck. I also think you may have reached the wrong forum, so someone may move this question to a better place.

bubblesbonbon

Hi,

I have just done this with Orange but it's the same procedure with O2.

Ring them up and ask them for a Porting Authorisation Code (PAC)

They will give you a code that you give to your new network to retain your number.

Code lasts for 30 days then lapses and your number stays with O2

More in depth details on this link

http://forum.o2.co.uk/viewtopic.php?t=12077

A PUC code is a code used to unlock a phone so that it can be used on another network. You will need on of these as well if you want to keep your phone but you may have to pay for it.

Some explanation here http://giffgaff.com/unlock

nikkilala_2

Just went through all this last week. Set up a new contract with whoever and tell them that you will be bringing your old number with you. When your new phones arrive and are in your hands phone up your PAYG provider and ask for the PUK (I asked for the PAK number!!)Then when you phone to register wth your new contract phone,(You have to register when you recieve them) give them the PUK number and they sort it all out. Dead simple I was dreading it ,but really easy HTH

nikkilala_2

bubblesbonbon wrote: »

Hi,

I have just done this with Orange but it's the same procedure with O2.

Ring them up and ask them for a Porting Authorisation Code (PAC)

They will give you a code that you give to your new network to retain your number.

Code lasts for 30 days then lapses and your number stays with O2

More in depth details on this link

http://forum.o2.co.uk/viewtopic.php?t=12077

A PUC code is a code used to unlock a phone so that it can be used on another network. You will need on of these as well if you want to keep your phone but you may have to pay for it.

Some explanation here http://giffgaff.com/unlock

Beat me to it:T

zax47

nikkilala wrote: »

Just went through all this last week. Set up a new contract with whoever and tell them that you will be bringing your old number with you. When your new phones arrive and are in your hands phone up your PAYG provider and ask for the PUK (I asked for the PAK number!!)Then when you phone to register wth your new contract phone,(You have to register when you recieve them) give them the PUK number and they sort it all out. Dead simple I was dreading it ,but really easy HTH

It's not PUK (Personal Unlocking Code) it's PAC (Porting Authorisation Code) so that the number can be "ported" to another network.

kurgon

It's also not a grabbit and with 954 posts you should know better.............

darkrev

zax47 wrote: »

It's not PUK (Personal Unlocking Code) it's PAC (Porting Authorisation Code) so that the number can be "ported" to another network.

thanks for that :j

Antispam

They should do and the more people help people like the Op the more folks will post in grabbit for answers as they get a quicker response rather than post in proper forum Mobile

Op been here a year now and still they have no idea what a grabbit is

Reported to move to right forum MOBILE

kurgon wrote: »

It's also not a grabbit and with 954 posts you should know better.............

sd9602

1. Contact O2 Customer Service.
2. Select the option which is "Join or leave O2".
3. Select the option "To leave O2".
4. You will be put through to an Customer Advisor

It took me about 10 minutes to get my PAC from O2. They asked lots of security question like:

What was the amount of your last top up and by which top up method did you use?

What is your current balance?

What is the serial number on the back of the sim card?

He then asked other questions like:

Which network are you moving to?

Which tariff are you getting?

Do you know what is included in the tariff?

He then said
"I can see that you haven’t used your phone in 2 months, are you willing to pay £1 a month for something you will probably never use?"

ashtray_heart

If you try and leave O2 to get a contract and ask for a PAC code they will try and beat the deal. This worked nicely in my favour as when I told them I would move to Vodafone I got 200 extra mins for free, unlimited landline calls for free, £5 off a month and my upgraded phone for free. In my experience it isn't worth grabbing a contract deal, tell different companies that you can get it better elsewhere and they will drop the cost. Online contracts tend to be the best value as are often much cheaper than the same contract in a shop.

Good luck!