Just tried and failed to move to BT

paulsad

Hello peeps, took the plunge yesterday to sack virgin for BT long story short I pay 45-55 quid a month to virgin for the slooowest BB (2meg) L TV, expensive home phone and cruddy normal box (no record or fancy features) - Have many times asked if they could do me a better deal and they never can (despite being promised eons ago I'd get a free upgrade to 10meg - never happened).

So was quite excited - till just 5 minutes ago; a quick call to say I can't have vision tv as my upload at this address is only .5 meg (??????). So can I just have the phone and bb - well no not really I wanted the tv - so have cancelled.

Have to look at Sky then I spose..?

Anyone else had this?

x

brewerdave

Have you even got a BT line on your premises?
If not you would have to pay for a new line anyway. Presumably they are looking at the distance you are away from the local BT exchange to give you the estimated ADSL speed - for 0.5mb you must be several miles away!!!!

paulsad

No its a virgin line but there is an old bt telegraph pole with line attchd to the house

ACDeag

paulsad wrote: »

No its a virgin line but there is an old bt telegraph pole with line attchd to the house

I don't understand why you would want to go from 2MB to 0.5MB. It sounds like you are a fair distance form the exchange so it is unlikely any other BB company will be able to give you much better as they will be using a BT line.

I would call Virgin and see how much it would cost for 10MB broadband you may be surprised. TiVo boxes are now £49.99 incl. installation plus £3 per month extra for that you get recording etc.

paulsad

Thanks all - I'm stickin with virgin - too much hassle with phone lines here - real old property and probably lead phone line!!

Had half hour wait to customer services - got new box and upgrades for £42pm so was worth the wait.

macman

paulsad wrote: »

No its a virgin line but there is an old bt telegraph pole with line attchd to the house

Maybe, but you'll still have to pay for a reconnection, for which BT will charge around £130.
You'll need around 2MBps on ADSL to make the on-demand part of BTV work.

ACDeag

macman wrote: »

Maybe, but you'll still have to pay for a reconnection, for which BT will charge around £130.
You'll need around 2MBps on ADSL to make the on-demand part of BTV work.

BT now only charge a £30 fee for line connection if you also take one of their call packages etc. It is free if you also take their broadband.

Inner_Zone

paulsad wrote: »

Hello peeps, took the plunge yesterday to sack virgin for BT long story short I pay 45-55 quid a month to virgin for the slooowest BB (2meg) L TV, expensive home phone and cruddy normal box (no record or fancy features) - Have many times asked if they could do me a better deal and they never can (despite being promised eons ago I'd get a free upgrade to 10meg - never happened).

Have you rebooted your cable modem? 10Mb upgrades were done over a year ago.

spud17

Inner_Zone wrote: »

Have you rebooted your cable modem? 10Mb upgrades were done over a year ago.

In addition, although OP doesn't say, some of the old modems couldn't run at 10Mbps, max of 4Mbps IIRC.

macman

I have encountered some of the old modems connected by USB (although they had an ethernet port too). Using the USB capped the speed at about 4Mbps, but switching to ethernet should give the full 10Mbps, if the modem is capable of that.

Inner_Zone

spud17 wrote: »

In addition, although OP doesn't say, some of the old modems couldn't run at 10Mbps, max of 4Mbps IIRC.

Well if that is the case the OP only needs to contact VM explain the situation and request a new modem if not offered one once stating the existing modem type.