Tesco small wine bottles - glitch back on??

caz2703

So Poet123 - can you submit your receipt or is it when you try to submit that it complains?

From what you've said it sounds like you've submitted but they conveniently can't find your receipt details. A common ploy during DTD.

BOBBIs_MUMMY

I entered my receipt details yesterday morning about 11 and I've not had a reply yet I've checked using google chrome and internet explorer :( looks like i might have to ring them in the morning if I haven't received an email by the time i get up

Purple1974

BOBBIs_MUMMY wrote: »

I entered my receipt details yesterday morning about 11 and I've not had a reply yet I've checked using google chrome and internet explorer :( looks like i might have to ring them in the morning if I haven't received an email by the time i get up

Vouchers have been known to take up to 5 days to arrive.

Try re-entering your details, it may well be there, just not had the email sent to you.

BOBBIs_MUMMY

yeah did try re-entering them but thanks for tip - will try again tomo!!;)

PorageOats

PorageOats wrote: »

However the 2 bottles of San Antonio Valley Chardonnay went through the till at £6.21 a bottle rather than the SEL £8.79 price, reducing the 25% discount. I thought I'd try my luck at Customer Services and eventually got a £1.29 refund, but no DTD. According to a manager. this is no longer a Tesco policy! The former notice on the CS wall was no longer there following a refurbishment, so I'll be contacting HQ Customer Services.

E-mail response received today:

Tesco_Customer_Service wrote:

I’m very sorry to learn that you were recently overcharged and when you queried this, you were given the difference back and not double the difference.
Please let me assure you it is never in our intention to mislead or overcharge any of our customers. In the event our customers pay more at the checkout than advised on the shelf, we give double the difference back as a gesture of goodwill. This is one of our policies.
I have contacted our Checkout Manager who has agreed this is one of our policies and has promised to discuss this with our Store Management Team and staff.
To say sorry, I would like to send you a £5.00 Tesco Moneycard as a gesture of goodwill.

AngelsMadv

TOTAL £ 40.14 £ 20.00
6 x BLOSSOM HILL CHARDONNAY 75CL £ 40.14 £ 20.00

Sorry...
This time, your shop would have been £ 20.14 cheaper at ASDA so we'll give you a voucher for the difference back!**


6 bottles of wine for £10 plus I used a £5 off shop voucher and a JTD voucher so cost me nothing

cousinjack_2

AngelsMadv wrote: »

TOTAL £ 40.14 £ 20.00
6 x BLOSSOM HILL CHARDONNAY 75CL £ 40.14 £ 20.00

Sorry...
This time, your shop would have been £ 20.14 cheaper at ASDA so we'll give you a voucher for the difference back!**


6 bottles of wine for £10 plus I used a £5 off shop voucher and a JTD voucher so cost me nothing

OMG! Well done you :j

flowerclipper

I think the Wolf Blass Shiraz has been taken off the 3 for £10 offer at Asda.

Kimmy1980

Just had to report what happened to me incase any of you had the same thing but haven checked your banks!! Its good!!

I ordered online delivery for sat 6 gallo white grenache, pizza express meal deal and few bits well it turned up substituted with gallo white zinfandel and 2 pizzas not in meal deal. I sent it all back refused to take as needed my 3 for. 10 pound wines. Anyway my bank today shows tesco taking 43pound ish and refunding 68!!

Can only assume they refunded the 43 they took then ontop the 10 off I used the narly 10 which was 25% the wine and 5 delivery charge!!

hopefully some of u may have experienced this too!!

Christina_F

sorry to sound dim but I have just got back from hols - is this offer still on?