T-Mobile are pathetic. Fraud, Credit File!! Avoid!!

Tulip

glad you got a good result

BARCLAYS

Tulip wrote: »

glad you got a good result

Thank you

hello2007

BARCLAYS wrote: »

ALL SORTED!!! Plus I got a FREE iPhone 4 as a good will gesture....

I went into store & spoke to a manager, he was kind enough to make a couple calls and helped me sort this mess out.

Someone from T-mobile tried to Re open the accounts apparently, that's what stopped things!!!

I now have in writing that I owe absolutely no money to T-mobile & they have requested for the 2 accounts to be removed from my credit file...

Great IN STORE service, I was actually going to file a court order against them. Im just happy its all over now!! YAAAAAAY:D

I stood my ground & wouldn't leave the shop until this nonsense was resolved:T

They gave you a free Iphone 4 that was very good of them.

Have you signed up to credit Expert so that you can monitor your credit file to see if the accounts have been removed.

chanz4

this is a windup, no ties free iphone4...

DUTR

chanz4 wrote: »

this is a windup, no ties free iphone4...

I would feel offended if I was offered a free iphone 4, I don't really like them, although they are much nicer than the 3 series.

chanz4

I just think they are over priced android phones

BARCLAYS

Yh the iPhone is on Pay & Go and they couldn't take it from store stock, it has been sent to my address. I think this was fair of them to give me this, the manager even said him self that the way they dealt with this was shocking & unprofessional. Why would I waste my time and write about something I didn't receive?

slad2blues

T Mobile are useless.I have cancelled my mobile internet with them and they keep sending letters requesting payment.So many firms don't tell the right arm what the left is doing.

BARCLAYS wrote: »

Cut a long story short!! I was a victim of ID theft and someone opened up 2 T-mobile contracts in my name. The accounts was investigated and they confirmed they was opened fraudulently and that I wasn't accountable for any of the debt, fantastic. The problem I'm having now is that they are telling me the accounts will stay on my credit file & demanded I write to the credit referral team. This has been going on for too long and I want it finished. Surely once the accounts are closed they should have requested for them to be removed from my file credit file?

The same thing happened with o2 around the same time and they closed my account and requested for it to be removed from my credit file. I was very pleased with the service & spoke to someone from the UK every time.

T-mobile use overseas call centers, this is absolute nonsense, the reception is bad too. I got very angry when I requested for the records to be removed & the customer service rep said "WHATS A CREDIT FILE?":mad::mad::mad::mad:

Avoid this company in my opinion, it should not take this long to resolve this problem. Next step is Watch Dog & maybe even court

What can I do next...Any advice?

macman

slad2blues wrote: »

T Mobile are useless.I have cancelled my mobile internet with them and they keep sending letters requesting payment.So many firms don't tell the right arm what the left is doing.

Which of course they will do if you were not out of your minimum term contract and did not give the required 30 days notice.