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Tesco no longer giving full money refund + product?
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amazamum
Posts: 287 Forumite

Anyone else heard anything,I suppose they are losing too much money and I know this is what they do in Asda anyway.
let me know if this is the same in your shop?
Mfit member no 13 original balance £44000 :mad:
current Mortgage balance 13537:T
current Mortgage balance 13537:T
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Comments
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Just seen the same old sign in my Tesco so as long as thats up I would assume they must follow thge old R&R policy.0
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How dare they get rid of the R'n'R Policy! That would be obscene!0
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... What What What What What What What ? ..... (Harry Secombe)
Surely not ... maybe it was just a sneaky Customter Skirmish's personage ... Tesco overcharge on average 3% per customer per year ... some as much as 10% ........ the R&R policy was put in place to 'calm' the outrage ....
I have seen the same CS person that has refunded to me ... (I'm no raider ... I haven't the time) ... give another customer the 'difference' ... and I am ashamed to say I have not spoken up at the time :eek: ... I have however vowed to do so in future :ALittleBill ... "The riches of a man can be measured by what he can do without"0 -
amazamum wrote:
Went in Tescos today and overheard member of staff saying that when the sel price and the product price are different,they no longer give the full money refund + product to customer they just give the difference in the prices.
Anyone else heard anything,I suppose they are losing too much money and I know this is what they do in Asda anyway.
let me know if this is the same in your shop?
the old sign is still on each till in our tesco - mind you I had never noticed what it actually said until joining this list - so will keep an eye on them0 -
I think it's being trialed in some stores, CSD told me last week it was changing to double the difference, but I haven't been back in since.There is nothing either good or bad but thinking makes it so.0
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[and I know this is what they do in Asda anyway.
Asda give you a £2 giftcard in addition to the difference0 -
jordylass wrote:I think it's being trialed in some stores, CSD told me last week it was changing to double the difference, but I haven't been back in since.
I have thought that was maybe a CS 'option' before .... I had to comeback to store with something and one CS bod told the other to give me double back ... she put it through as normal and I didn't query but I wonder if they can do that if you have been 'troubled' to return an item?LittleBill ... "The riches of a man can be measured by what he can do without"0 -
Until they change the signs - they legally cant change the policy, so make sure youre not fobbed off!0
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All tescos EVENTUALLY are going to stop R+R. There policy is going to be double the difference instead. This is happening VERY soon. Heard this in our Tesco and they told me that they were told it from head office. It's acase of just wait and see i'm afraid.You may walk and you may run
You leave your footprints all around the sun
And every time the storm and the soul wars come
You just keep on walking0 -
great while it lasted. still r and r in our store atm but time will tell.3 kids(DS1 6 Nov, DS2 8 Feb, DS3 24 Dec) a hubby and two cats - I love to save every penny I can!
:beer:0
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