📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Tesco no longer giving full money refund + product?

Options
:confused: Went in Tescos today and overheard member of staff saying that when the sel price and the product price are different,they no longer give the full money refund + product to customer they just give the difference in the prices.
Anyone else heard anything,I suppose they are losing too much money and I know this is what they do in Asda anyway.
let me know if this is the same in your shop?
Mfit member no 13 original balance £44000 :mad:
current Mortgage balance 13537:T
«134

Comments

  • chipbeck
    chipbeck Posts: 1,372 Forumite
    1,000 Posts Combo Breaker
    Just seen the same old sign in my Tesco so as long as thats up I would assume they must follow thge old R&R policy.
  • Jakejakejake
    Jakejakejake Posts: 6,324 Forumite
    How dare they get rid of the R'n'R Policy! That would be obscene!
  • LittleBill
    LittleBill Posts: 1,543 Forumite
    Part of the Furniture Photogenic Combo Breaker
    ... What What What What What What What ? ..... (Harry Secombe)

    Surely not ... maybe it was just a sneaky Customter Skirmish's personage ... Tesco overcharge on average 3% per customer per year ... some as much as 10% ........ the R&R policy was put in place to 'calm' the outrage ....

    I have seen the same CS person that has refunded to me ... (I'm no raider ... I haven't the time) ... give another customer the 'difference' ... and I am ashamed to say I have not spoken up at the time :eek: ... I have however vowed to do so in future :A
    LittleBill ... "The riches of a man can be measured by what he can do without"
  • sprokit
    sprokit Posts: 149 Forumite
    100 Posts
    amazamum wrote:
    :confused: Went in Tescos today and overheard member of staff saying that when the sel price and the product price are different,they no longer give the full money refund + product to customer they just give the difference in the prices.
    Anyone else heard anything,I suppose they are losing too much money and I know this is what they do in Asda anyway.
    let me know if this is the same in your shop?

    the old sign is still on each till in our tesco - mind you I had never noticed what it actually said until joining this list - so will keep an eye on them
  • jordylass
    jordylass Posts: 1,114 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I think it's being trialed in some stores, CSD told me last week it was changing to double the difference, but I haven't been back in since.
    There is nothing either good or bad but thinking makes it so.
  • tracy1_2
    tracy1_2 Posts: 283 Forumite
    [and I know this is what they do in Asda anyway.

    Asda give you a £2 giftcard in addition to the difference
  • LittleBill
    LittleBill Posts: 1,543 Forumite
    Part of the Furniture Photogenic Combo Breaker
    jordylass wrote:
    I think it's being trialed in some stores, CSD told me last week it was changing to double the difference, but I haven't been back in since.

    I have thought that was maybe a CS 'option' before .... I had to comeback to store with something and one CS bod told the other to give me double back ... she put it through as normal and I didn't query but I wonder if they can do that if you have been 'troubled' to return an item?
    LittleBill ... "The riches of a man can be measured by what he can do without"
  • abijanzo
    abijanzo Posts: 857 Forumite
    Until they change the signs - they legally cant change the policy, so make sure youre not fobbed off!
  • poppyolivia
    poppyolivia Posts: 2,976 Forumite
    1,000 Posts Combo Breaker
    All tescos EVENTUALLY are going to stop R+R. There policy is going to be double the difference instead. This is happening VERY soon. Heard this in our Tesco and they told me that they were told it from head office. It's acase of just wait and see i'm afraid.
    You may walk and you may run
    You leave your footprints all around the sun
    And every time the storm and the soul wars come
    You just keep on walking
  • katskorner
    katskorner Posts: 2,972 Forumite
    Part of the Furniture Combo Breaker
    great while it lasted. still r and r in our store atm but time will tell.
    3 kids(DS1 6 Nov, DS2 8 Feb, DS3 24 Dec) a hubby and two cats - I love to save every penny I can!
    :beer:
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.2K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.7K Spending & Discounts
  • 244.2K Work, Benefits & Business
  • 599.2K Mortgages, Homes & Bills
  • 177K Life & Family
  • 257.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.