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[CLOSED] Samsung 28'' Pure Flat Widescreen With Integrated Freeview TV + Cabinet £33

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Comments

  • blaze
    blaze Posts: 61 Forumite
    Part of the Furniture Combo Breaker
    blueghost wrote:
    someone pointed out somewhere on usenet (there are so may messages on there ist hard to find it again) but they basically said ebuyer may also have a contract with the supplier, e.g samsung or whoever, that once an order has been sent to the supplier, as its coming direct from the supplier "Pick in progress" would suggest it has been sent to the supplier, it must be completed - hence the supplier may be able to take ebuyer to court over this even if we can't.

    What happens is the orders go through to Samsung who will pick up on the strange amount of orders being placed, they will probably contact Ebuyer about it, but also either send them all out or as many as they can.

    Samsung at the end of the day will still get paid what they are owed which would mean Ebuyer have to cough up the cost and no doubt make a huge loss. If/When samsung contact ebuyer, they will tell them about the strange number of orders, and ebuyer will tell samsung to stop sending.

    That's usually how it works when their are errors with catalouge's.

    Samsung will send as many as possible out so they can make money.
  • Lally
    Lally Posts: 795 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    caverncity wrote:
    Wrong desc. The TV is a 28" not a 32" as you state above.

    I know, it was a mistake, its already been noted and apologised for
  • caverncity
    caverncity Posts: 889 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Lally wrote:
    I know, it was a mistake, its already been noted and apologised for


    I know I found it.
  • greytroot
    greytroot Posts: 619 Forumite
    Dear Sir / Madam,

    Your order has been converted back into a quote.

    If this occured without your consent then it will be due to one of the
    following reasons:

    1)Incorrect billing details.

    2)Items on the order are now discontinued and need
    cancelling/replacing.

    3)Shipping method has been incorrectly chosen.

    4) Payment declined

    5) Someone else's card has been used

    6) Incorrect card details

    If you still require the order then you will need to replace it.
    (Your quote can be found in the 'Account' section of the website)

    Please accept our sincerest apologies for any annoyance and frustration
    caused by this unfortunate
    situation.

    Regards,
    Ebuyer Customer Support.
    You cant take the trousers off an elephant!
  • Clareo
    Clareo Posts: 324 Forumite
    greytroot wrote:
    Dear Sir / Madam,

    Your order has been converted back into a quote.

    If this occured without your consent then it will be due to one of the
    following reasons:

    1)Incorrect billing details.

    Regards,
    Ebuyer Customer Support.

    Can I ask what time you ordered? Just wondering if we're all going to get this or if at the moment it's just the ones that were ordered last?
  • I got the "converted back to quote" email.
    Does this mean the money is refunded?
    Has anybody checked?
  • iyiarz
    iyiarz Posts: 257 Forumite
    The other possibility is that Samsung themselves control the pricing.
    Just like the Nintendo Game Pack from Woolworths etc was an error by the
    suppler. Samsung themselves may be to blame and ebuyer are just a 'shop window' for the sales.
  • ROCKINGHAM
    ROCKINGHAM Posts: 982 Forumite
    Mortgage-free Glee!
    How can it be incorrect billings details if they have already taken payment. Anyway if they responded by saying it is a pricing error - the Courts are more likely to look favourably on their case - but offering other excuses rather suggests that it is clearly not a pricing error. Hold on to that email cos the timing of it may be very relevant to us all. In essense they have had more than enough time to assess the situation and take appropriate action.

    Remember Woolies and the Sagem phones - well they failed to act within a reasonable time and they had more of a case as they had not taken payment. Although I believe most of these Companies do not actually want the "grey area" surrounding internet purchases to be tested in Court.
  • izzy_flint
    izzy_flint Posts: 1,974 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Here's what i got

    Sat, 5 Mar 2005 01:01:29
    This email is to acknowledge placement of order number 415****
    Item: Samsung 28'' Pure Flat Widescreen With Integrated Freeview TV +
    Cabinet
    Qty: 20
    Subtotal: 630.35
    VAT total: 110.09
    Total: 740.44

    Sat, 5 Mar 2005 01:09:45
    QuickFind:86649 - Samsung 28'' Pure Flat Widescreen With Integrated
    Freeview TV + Cabinet

    During the processing of your order we have discovered the item(s)
    listed above are not currently in stock to be dispatched. If the product is still shown on the website with a lead time of lessthan 99 days then it is out of stock, however if it no longer appears when you attempt to search
    for it or it has a lead time of 99 days, it is now discontinued.

    Sat, 5 Mar 2005 01:29:46
    This email is to confirm that your order (415****) for the following
    has been processed and thatpayment has been successfully taken.
    Item: Samsung 28'' Pure Flat Widescreen With Integrated Freeview TV +
    Cabinet
    Qty: 20
    Cost: £28.08

    Shipping method: Standard Service* at £7.19

    Net total: £630.35
    VAT total: £110.09
    Gross total: £740.44
    Deliver by Date: Thu 10th March 2005
    Depending on capacity we may elect to upgrade your order for no extra
    charge and deliver your orderearly. Should we decide to do that we will send you an email informing you

    So from being out of stock and then waking up to the next email who knows
    fingers crossed.

    Thanks OP great find :)
    ......©..®..(TM) NothingVentured.
    Nothing
    Gained
    (TM)..®..©......
  • Clareo
    Clareo Posts: 324 Forumite
    izzy_flint wrote:
    Here's what i got

    Sat, 5 Mar 2005 01:01:29
    This email is to acknowledge placement of order number 415****
    Item: Samsung 28'' Pure Flat Widescreen With Integrated Freeview TV +
    Cabinet
    Qty: 20
    Subtotal: 630.35
    VAT total: 110.09
    Total: 740.44

    Thanks OP great find :)

    And you need 20 because? :rolleyes:
    Lets hope they aren't going through like someone suggested, I could just about cope being £40 out of pocket but £740 wouldn't be nice!
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