House of Fraser return?

Lip_Stick

arcon5 wrote: »

Yes thats right... still doesn't change the fact the 28 days policy is something offered as goodwill and not something they're legally obligued to offer.

If they advertise it, then they are legally obliged to offer it. They can't pick and choose what customers are entitled to that. It's a goodwill offer that they have to abide by.

tomwakefield

Lip_Stick wrote: »

If they advertise it, then they are legally obliged to offer it. They can't pick and choose what customers are entitled to that. It's a goodwill offer that they have to abide by.

I think you're both saying the same thing and arguing about it.

If a shop advertises a 28 day returns policy, the customer has a legal right to return it within 28 days, but not a statutory right.

browneyedbazzi

tomwakefield wrote: »

I think you're both saying the same thing and arguing about it.

If a shop advertises a 28 day returns policy, the customer has a legal right to return it within 28 days, but not a statutory right.

Exactly - the right of return imparted by terms and conditions/store policy is part of a civil contract

The right of return under Distance Selling Regs is law.

Lip_Stick

tomwakefield wrote: »

I think you're both saying the same thing and arguing about it.

If a shop advertises a 28 day returns policy, the customer has a legal right to return it within 28 days, but not a statutory right.

If the shop advertises a policy it still makes it a legal obligation though, regardless of it being statutory or not. That's all I'm saying.

browneyedbazzi

Lip_Stick wrote: »

If the shop advertises a policy it still makes it a legal obligation though, regardless of it being statutory or not. That's all I'm saying.

They have an obligation...it's the means of enforcing that obligation that changes.


eta - and also possibly their likeliness to go above and beyond what they must do. Given that the 28 day return policy is already extremely generous it may be a bit much to expect them to refund/exchange goods outside that 28 days (especially something purchased months ago that would now be out of season and unlikely to re-sell unless very heavily discounted)

Lip_Stick

browneyedbazzi wrote: »

They have an obligation...it's the means of enforcing that obligation that changes.


eta - and also possibly their likeliness to go above and beyond what they must do. Given that the 28 day return policy is already extremely generous it may be a bit much to expect them to refund/exchange goods outside that 28 days (especially something purchased months ago that would now be out of season and unlikely to re-sell unless very heavily discounted)

I did say that after 28 days it'd be unlikely they'd allow an item to be returned.

But, it's also wrong for them to advertise that they give a 28 day policy and not allow people to return items before that time, if that is what they do. The OP says they left it longer than that time so the argument is rather defunct I feel

the_insider

shaun_from_Africa wrote: »

You might find that if you pop into a store and have a word with the manages and explain that you fully understand that you are way over their 28 day period but would they consider allowing an exchange (especially if you are getting something more expensive and paying the difference) that they may be more accommodating.

The worst that could happen is that they refuse.

It's unlikely that they would accept an exchange if it's been seven months since the purchase, they would usually only accept on these terms if they are still actively selling the item either online or in store and seven months is a long time to have the same stock in.

meoww

in reply to the comment above by the_insider the store still stocks the dress and it is still on sale online.
i thought they would have at least offered to exchange since they still carry the same stock.
i explained to them that the reason i wanted to return was because of major weight loss i can't wear the dress as it doesn't fit right anymore.
The communication was done through email so i guess the advisor was quoting their standard terms and conditions.

Forwandert

I think everyone can gain/lose weight in 8 months, if you still want the same dress just in a different size and it is still the same price there is a way around it but as a return it's not possible with the original purchase.

the_insider

If they're still selling it buy one in the new size and then take the old one back with the new receipt. Problem solved.