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I need help to register product key

Mrs_pbradley936
Mrs_pbradley936 Posts: 14,571 Forumite
Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
in Techie Stuff
Is there an easy way to register my Winrar purchase? I am having no joy from their tech support people – all they do is repeat what I should do and I am doing it BUT keep getting the message “Registration failed”.

They have sent the key via email and I ought to be able to drag and drop it on to the Winrar screen. It all goes according to plan until the very last part when I get the failed message.
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Comments

  • free4440273
    free4440273 Posts: 38,438 Forumite
    Mrs_pbradley936 wrote: »
    Is there an easy way to register my Winrar purchase? I am having no joy from their tech support people – all they do is repeat what I should do and I am doing it BUT keep getting the message “Registration failed”.

    They have sent the key via email and I ought to be able to drag and drop it on to the Winrar screen. It all goes according to plan until the very last part when I get the failed message.

    try pasting into notepad 1st -- then into the winrar screen .
    BLOODBATH IN THE EVENING THEN? :shocked: OR PERHAPS THE AFTERNOON? OR THE MORNING? OH, FORGET THIS MALARKEY!

    THE KILLERS :cool:

    THE PUNISHER :dance: MATURE CHEDDAR ADDICT:cool:
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,571 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    No joy but this is what the tech support said 2 mins ago:

    “WinRAR checks the file rarreg.key or rarreg.txt in the WinRAR folder and in the %Appdata%/WinRAR folder.

    Seems in one of these folders is an invalid key saved.”



    They take hours/days between emails so any help from here would be great.
  • stilltheone
    stilltheone Posts: 2,131 Forumite
    De-install the version you have, reboot and then download and install a clean copy. 32bit or 64bit, according to your operating system.
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,571 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 5 August 2011 at 12:41PM
    stilltheone wrote: »
    De-install the version you have, reboot and then download and install a clean copy. 32bit or 64bit, according to your operating system.


    Thanks I will try that.
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,571 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Still getting the same message "Registration failed". Can it be entered manually? I can see it to copy/paste?
  • stilltheone
    stilltheone Posts: 2,131 Forumite
    Mrs_pbradley936 wrote: »
    Still getting the same message "Registration failed". Can it be entered manually? I can see it to copy/paste?

    Which OS are you using?
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,571 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    stilltheone wrote: »
    Which OS are you using?


    Windows Vista Home Premium (on a fairly new Dell laptop)
  • closed
    closed Posts: 10,886 Forumite
    why did you buy it? unzipping functionality is built into xp/vista/w7, and there are many freeware archivers that do other formats, eg 7zip
    !!
    > . !!!! ----> .
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,571 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    closed wrote: »
    why did you buy it? unzipping functionality is built into xp/vista/w7, and there are many freeware archivers that do other formats, eg 7zip

    I thought I had to! I have been using the free/trial version and was getting a message to say the trial was out of date.
  • RussJK
    RussJK Posts: 2,359 Forumite
    Ask for your money back. No need to buy it.
This discussion has been closed.
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