Clydesdale/Yorkshire Bank timeline thread

smitchy73

Update: Mrs received call from person we received an email from on Monday evening, to say that letter with offer is in the post and we should receive it in the next few days, this was after emailing the CEO, will update further when offer received.

MARKOS72

Update-CB ppi complaint rejected.

smitchy73

25/8/11 - Offer letter received dated 8 days ago, upheld, offer for redress on two loans just over £5400.

sunny8_2

Bank:

Clydesdale Bank

Date claim started: 01/08/2011



Current position:
Emailed complaint - no response. Emailed ceo a further x 2 - got response from carol craig - claims rep 2 weeks later, who said she will deal with my claim & will be in touch between 21 - 56 days ( which is 8 weeks!!) They are bad!! Just going to email her again to state that i am aware that they have not been granted the 8 weeks extension!!

gio73

gio73 wrote: »

Clydesdale Bank

Letter dated 29th July, received 8th August

I haven't made a claim but received letter saying my (now finished) loan had been reviewed and ppi was unsuitable, would write again shortly with a refund offer.

Phoned today regarding timeline, only info she could give me was that they are trying to resolve claims within 8 weeks of claims being made

Friday 26th August, still not heard anything, so telephoned PPI Team again.
Was told final response letter would be sent out shortly, with a part for me accept / decline offer. Once acceptance was returned I will receive refund either by cheque or direct to my bank - whichever I preferred.
Lady on the phone seemed really helpful, but couldn't tell me if letter would be with me before 31st August.

smitchy73

gio73 wrote: »

Friday 26th August, still not heard anything, so telephoned PPI Team again.
Was told final response letter would be sent out shortly, with a part for me accept / decline offer. Once acceptance was returned I will receive refund either by cheque or direct to my bank - whichever I preferred.
Lady on the phone seemed really helpful, but couldn't tell me if letter would be with me before 31st August.

Hi gio, give it a week or so for the offer letter to arrive, ours arrived yesterday, 8 days after date of letter. On the form there was nothing about a cheque, but had lines and details for filling in bank account details, snet back today by Special Delivery for Monday before 1pm, they do send a 2nd classed addressed envelope!!

JohnT1974

Bank:Clydesdale Bank

(Yorkshire/Clydesdale Bank - part of National Australia Group)

Date claim started: 31/05/11

Current position: Received initial acknowldgement letter within 8 weeks. Received a further letter requesting more time to investigate mid July. Not heard anything since.

smitchy73

CB payout received, with an extra few hundred pounds. Payment made gross which means OH has to contact HMRC to advise for tax purposes in relation to the 8% interest payments.

Thankfully this one is almost over.

Good luck all and keep in touch with how you get on.

MARKOS72

All paperwork sent to FOS and signed for this morning.Just need to wait and see now.

sunny8_2

Well guys..i have been emailing carol weekly..now today, she has stated she will review my case on monday & hopes to have a positive update..i will keep you posted...here's to hoping :T:Txx