Lloyds Banking Group timeline thread

tifosi

This thread is designed to give a quick reference to show how quickly peoples claims are being dealt with by LLoyds Banking Group, one of the banks granted an extension to 16 weeks from the standard 8 week complaint timeline

Please keep your post to the following facts

Date claim started:

DD/MM/YY

Current position:

(Initial bank complaint/ Bank turned down/ FOS Adjudicator/ FOS Ombudsman Appeal/ Bank agreed to settle/ Bank paid (Money in your account)

PLEASE - NO discussion on this thread - just the facts above using the format shown so we can form a quick and easy picture of progress and whether the banks are processing in time order as claimed



MODS: can you sticky this thread please, along with the other bank specific timeline threads?

:cool:

Foggster

May 13th

Letter yesterday (30th July 2011) with the payment breakdown.

Emma2588

29th October 2010

Still waiting for final response.

smitchy73

11th July 2011

Had initial letter.

di3004

I have had a few with these now, so cannot recall on dates, but about 6 last year all upheld on Loan PPI, and 3 credit card PPI, mine and hubby's.

The last success was from a reclaim made in about November 2010, it was about June 2011, they paid out on a further 2 loan PPI.

There is another 2 ongoing now, received a letter the other day to confirm they have received the complaints and they will be in touch by or before 16 weeks.

janet43

oct 2010

still waiting !!!!

The_Marksman

Date claim started: 12th May



Current position: Questionnaire sent x6 on the 12th May. 16th May letters to say they had my questionnaires. 13th July we are still investigating and now have 16 weeks, 26th July a letter stating they have all my complaints now under one Ref number........................ 1st August waiting and hoping lol

michelle45_2

Started a claim 18 months ago for 2 loans 1 credit card.

Upheld 2 loans after 2 weeks, rejected credit card. Sent to FOS in February 2010, upheld by ajudicator December 2010, Lloyds ignored letters, 4 weeks ago letter from FOS saying Lloyds as a matter of good will will pay back acording to their guidelines.

Telephone call today from FOS to say it will take between 8 to 10 weeks for the calculatoins to be done and then another 4 weeks for payment.:eek:

di3004

For anyone still waiting on reclaims made prior 2010, if you've not done so yet, contact the CEO and copy your email to the Customer Care team.

[EMAIL="antonio.osorio@lloydsbanking.com"]antonio.osorio@lloydsbanking.com[/EMAIL]

[EMAIL="Customer.Care.Insurance@lloydsTsb.co.uk"]Customer.Care.Insurance@lloydsTsb.co.uk[/EMAIL]

loganakajon

Complaint sent May 26th 2011

Had 2 letters saying they have a 16 week period to deal with my complaint...blah....blah

Still waiting

julieprit2

OCTOBER 2010

Still waiting and cheesed off!