RBS timeline thread

tifosi

This thread is designed to give a quick reference to show how quickly peoples claims are being dealt with by RBS, one of the banks granted a extension to the standard 8 week complaint timeline

Please keep your post to the following facts

Bank:

(RBS/Nat West/Direct Line - all owned by RBS)

Date claim started:

DD/MM/YY

Current position:

(Initial bank complaint/ Bank turned down/ FOS Adjudicator/ FOS Ombudsman Appeal/ Bank agreed to settle/ Bank paid (Money in your account)

PLEASE - NO discussion on this thread - just the facts above using the format shown so we can form a quick and easy picture of progress and whether the banks are processing in time order as claimed



MODS: can you sticky this thread please, along with the other bank specific timeline threads?

:cool:

di3004

tifosi wrote: »

This thread is designed to give a quick reference to show how quickly peoples claims are being dealt with by RBS, one of the banks granted a extension to the standard 8 week complaint timeline

Please keep your post to the following facts

Date claim started:

DD/MM/YY

Current position:

(Initial bank complaint/ Bank turned down/ FOS Adjudicator/ FOS Ombudsman Appeal/ Bank agreed to settle/ Bank paid (Money in your account)

PLEASE - NO discussion on this thread - just the facts above using the format shown so we can form a quick and easy picture of progress and whether the banks are processing in time order as claimed



MODS: can you sticky this thread please, along with the other bank specific timeline threads?

:cool:

This is fab. (What you do to request a Sticky is pm I think MSE Helen):T;)

tifosi

Bank:

RBS (MINT credit card)

Date claim started:

01/12/2009

Current position:

Bank agreed to settle 21/07/2011 following FOS involvement - 8 weeks quoted for figure calcs and settlement

smitchy73

Bank: RBS

(RBS/Nat West/Direct Line - all owned by RBS)

Date claim started: 16/06/11


Current position:Initial receipt letter advising of 16 weeks allowed to investigate.

Sykes1978

Bank: Natwest

(RBS/Nat West/Direct Line - all owned by RBS)

Date claim started: 19-05-11


Current position:Initial receipt letter advising of 4 to 8 weeks allowed to investigate then 16 week letter towards the end of June.

Munro_Bagger

Bank: RBS (MINT)

Date claim started: 10/05/2011

Current position: Complaint upheld - offer made 26/07/2011, following 'holding response' advising they had 16 week period to resolve. Calculations are different to mine - to contact them and discuss how they arrived at their conclusions!!

each_uisge

Bank: RBS

Date claim started: 27/07/11

Current position: Initial bank complaint

harri03

Bank: Natwest

Date claim started: 17/05/11

Current position: Initial receipt letter advising of 16 weeks allowed to investigate

foxy23

Nat west date started claim Jan 08

August 11
After Financial Ombudsman involvement Nat West have agreed to settle - awaiting 8 week calculating time.

Cannot believe it after 3 1/2 years I'm nearly there !!!! :j:beer::T

Topkapi

Bank RBS

Date claim rec by bank was 02/09/10

Letter received in June saying they would respond by 31/08/11

Nothing heard yet

smitchy73

smitchy73 wrote: »

Bank: RBS

(RBS/Nat West/Direct Line - all owned by RBS)

Date claim started: 16/06/11


Current position:Initial receipt letter advising of 16 weeks allowed to investigate.

UPDATE

Bank: RBS

Date Started: 16/6/11

Current Position: Five offer letters received 8/10/11, offering in total just over £10,000.
Acceptance forms signed and returned by Special Delivery today and payment due(I hope) within 28 working days - Mid November.:j