Wish I never went back to BT

macman

It's not downloading that is measured, it's data usage: uploading, downloading, streaming from iPlayer, viewing a web page, sending an email: all count towards your total.
You need to log into the router's web interface and check what wireless security default is being used.
What your neighbour is using is really not relevant. Install something like Netmeter to monitor your own usage.

Snap-ant

Thank you.
Your explanation of Data Usage makes sense as when it was so so very very slow it would hours to do anything (worse than the old 1p a minute)
BT have refunded the £5 charge as they could see I had contacted them about the slowness in the time frame I was charged for.

macman

But if it's 'slow' then your data usage will slow down correspondingly.
If you download a 50Mb file and it takes an hour on a slow connection, or a minute on a fast connection, then the data usage is exactly the same-it doesn't relate to the time taken-the file size is still 50Mb.
But I'm glad you got your fiver back...

DCodd

DCodd wrote: »

OK I'll be more specific if I may, BT's technical helpline, is that a UK call centre?

Thanks.

David (BT rep) can you respond to my query please. I am also concerned that some customers seem to be saying that once a fault is logged, you are not allowed to call to chase the progress of the fault for 15 days?

I have had the Broadband at the Company I work for with BT for 3 years now and i have been extremely happy with service. From my experience there is no 15 day no contact policy for us on BT Business and I thought a similar service would be available for your domestic customers?

I will be switching ISP within the next 2 weeks and would appreciate your comments regarding my concerns.

tellmeitsfriday

It seems DCodd, that I was lied to! Lovely!

BT_company_representative

We have call centres in the UK and India that deal with a range of enquiries including technical help