Argos - 2nd year manu. guarantee

maple41

Have done a search but can't find anything on this.

Bought a pressure washer from Argos, which came with 2 year manufacturers guarantee, in May 2010. It has stopped working, probably due to pressure valve fault. Called Argos who refuse to honour guarantee but said as it is "manufacturers 2 nd year guarantee that is down to the manufacturer. not Argos". Quoted Sale of Goods act etc but they won't budge. They need to be sure it is a manufcturing fault!!
Will call Nilfisk on Monday, but mad that when Argos advertise product comes with a 2 year manufacturers guarantee they (Argos) won't arrange replacement.
Any suggestions?

gibby65

Is Nilfisk an EU manufacturer? If so then they will honour two year guarantee. Had similar issue with pump from argos, was a grundfos item and they were very helpful. I'll bet nilfisk will be more helpful when you call them.

shaun_from_Africa

Quoted Sale of Goods act etc but they won't budge. They need to be sure it is a manufcturing fault!!

This is correct.
Up to 6 months from the date of purchase, any fault is deemed to be due to a manufacturing defect and it is up to the retailer to prove otherwise.
After this 6 month period it is up to the consumer to prove the problem is due to an inherent fault.

neilmcl

maple41 wrote: »

Have done a search but can't find anything on this.

Bought a pressure washer from Argos, which came with 2 year manufacturers guarantee, in May 2010. It has stopped working, probably due to pressure valve fault. Called Argos who refuse to honour guarantee but said as it is "manufacturers 2 nd year guarantee that is down to the manufacturer. not Argos". Quoted Sale of Goods act etc but they won't budge. They need to be sure it is a manufcturing fault!!
Will call Nilfisk on Monday, but mad that when Argos advertise product comes with a 2 year manufacturers guarantee they (Argos) won't arrange replacement.
Any suggestions?

The guarantee is nothing to do with Argos, it's between you and the manufacturer. No point in quoting the SOGA and the guarantee in the same breath as they are two separate issues. If you want to the fault to be rectified via the SOGA then yes you must deal with the retailer but the onus is on you to prove that the fault is inherent. If you want the item to be fixed under the terms of the guarantee then you deal with the manufacturer.

arcon5

Tbh op, its usually much easier and much quicker to contact the manufacturer yourself, even within the first 6 months. All Argos will do is contact them for you to arrange repair which just slows things down.

moonrakerz

maple41 wrote: »

Called Argos who refuse to honour guarantee but said as it is "manufacturers 2 nd year guarantee that is down to the manufacturer. not Argos". Quoted Sale of Goods act etc but they won't budge.

Argos are actually exceeding what is required under the Sale of Goods Act - they give a 12 month g'tee, SoGA requires only 6 months.
As soon as you quoted SoGA they KNEW you were onto a loser !!
If the manufacturer gives an additional 12 months on top of the Argos g'tee, it is nothing whatsoever to do with Argos.
However - if it failed in year three - you might then have a claim under SoGA - but a pretty tenuous one at that ..............

Unfortunately there is much incorrect information given on this subject - even in this thread:-

arcon5 wrote: »

Tbh op, its usually much easier and much quicker to contact the manufacturer yourself, even within the first 6 months. All Argos will do is contact them for you to arrange repair which just slows things down.

DO NOT do this !!!

There is a thread on this site at the moment where someone did just this with a vacuum cleaner - the manufacturer (who now has the machine) wants paying to fix it and the retailer is saying (quite correctly !) what can he do without seeing the machine !

Your contract IS NOT with the manufacturer !!

arcon5

DO NOT do this !!!

There is a thread on this site at the moment where someone did just this with a vacuum cleaner - the manufacturer (who now has the machine) wants paying to fix it and the retailer is saying (quite correctly !) what can he do without seeing the machine !

Your contract IS NOT with the manufacturer !!

Never though of that! Might have to think twice in the future if I have any problems.

Do you have a link to the thread?

Esqui

Today on "MSE Bad Advice"...

moonrakerz wrote: »

DO NOT do this !!!

There is a thread on this site at the moment where someone did just this with a vacuum cleaner - the manufacturer (who now has the machine) wants paying to fix it and the retailer is saying (quite correctly !) what can he do without seeing the machine !

Your contract IS NOT with the manufacturer !!

One person has had problems. And in any case, what else would happen other than OP going to the expense of getting an engineers report, submitting to Argos, and then Argos finally phoning up the manufacturer to get it repaired.

Same thing happens, just a few weeks later. Great idea!

gordikin

arcon5 wrote: »

Never though of that! Might have to think twice in the future if I have any problems.

Do you have a link to the thread?

This might be it:-

https://forums.moneysavingexpert.com/discussion/3387214

ManAtHome

Do you still have the instruction leaflet - Argos (Home Retail Group) cover the 2 year warranty for some of the stuff they sell. I took a hedge-trimmer back recently and had to insist on them actually reading the warranty bit a couple of times - their auto-response mode seems to be "nowt to do with us guv".

moonrakerz

Esqui wrote: »

Today on "MSE Bad Advice"...



One person has had problems. And in any case, what else would happen other than OP going to the expense of getting an engineers report, submitting to Argos, and then Argos finally phoning up the manufacturer to get it repaired.

Same thing happens, just a few weeks later. Great idea!

You are totally missing the point. Getting an "engineers report" is totally irrelevant in such a case. It is not needed - the item is still under guarantee from the manufacturer. Why waste money ??

If you buy an item from Argos (or anywhere) you normally have a one year guarantee from them. If it fails in the first year you are, in effect, throwing away your rights under that one year guarantee if you go direct to the manufacturer. The manufacturer is quite entitled to charge you for any repairs - HE has had no part in the sale, so why should he repair it for free ?

If the manufacturer gives an additional 1 (or more) year on top of that, then it is no use going back to Argos - generally, they have no legal obligation to meet after their one year - why should they repair it ?

The underlying problem is that so many people who quote the Sale of Goods Act don't understand it - nor do they understand what type of guarantee they have when they buy something.

As ManAtHome has quite correctly said, not all guarantees are the same - READ it, then if you get problems you can argue your point from the moral and legal high ground.