Contacting EDF

backfoot

broxis11 wrote: »

I thought that you might tell lies to deny you did it which is why I took a screen grab of the original post. So now I can prove that you tell lies.

Isn`t it ironic that in previous posts you have suggested that I tell lies in my job (completely unfounded) yet here we are discussing the fact that you tell porkies.

What lies? I self edited a post in advance to save your childish sensitivities.

Look if you want to stalk me send me private abuse which I can ignore.:D

This must be tiresome for the EDF customers who need some help.

Again for the record, I will have said you weren't offering BG's cheapest tariff which is a view held by Consumer Focus amongst others.

broxis11

backfoot wrote: »

What lies? I self edited a post in advance to save your childish sensitivities.

Look if you want to stalk me send me private abuse which I can ignore.:D

This must be tiresome for the EDF customers who need some help.

Again for the record, I will have said you weren't offering BG's cheapest tariff which is a view held by Consumer Focus amongst others.

It`s not me that`s calling people names. I can think of no reason why I would wish to be in additional contact with you.

I hope that your next jobby is a hedgehog. And with that, I bid you goodnight.

traz39

does anyone have a prepayment meter mine was already in when we moved into the house is handy has we dont get bills but when i use my emergency credit then charge up my card to put it into the machine it takes money off for a debt we have no debt i contacted bg about this and they said when u use emergency credit it cost more anyone else had this with a prepayment meter

backfoot

broxis11 wrote: »

I hope that your next jobby is a hedgehog. And with that, I bid you goodnight.

BG must be very proud. :rotfl:

AbbieCadabra

traz39 wrote: »

does anyone have a prepayment meter mine was already in when we moved into the house is handy has we dont get bills but when i use my emergency credit then charge up my card to put it into the machine it takes money off for a debt we have no debt i contacted bg about this and they said when u use emergency credit it cost more anyone else had this with a prepayment meter

i'd start your own thread asking your question, it will probably get lost in here

chambta

I've been attempting to speak to someone for the best part of a week. It's an absolute joke as they give you no clue as to waiting times either. Today alone I've probably spent half an hour waiting.

What's going on as it seems to make no difference what time you call?

gemmalouanna

chambta wrote: »

I've been attempting to speak to someone for the best part of a week. It's an absolute joke as they give you no clue as to waiting times either. Today alone I've probably spent half an hour waiting.

What's going on as it seems to make no difference what time you call?

Half an hour is not long enough - most of my calls were answered in an hour and a few mins.

I am just sending e-mails now and waiting for the reply (about 3 weeks)

echoecho_2

It seems EDF have acknowledged the terrible problems customers have had in contacting them recently. They have put up a new contact advice page on their website which recommends either using the automated service (which doesn't always seem to work) or calling between 2pm-5pm Tuesday to Friday....not much help if you work during the day.

Hopefully, they'll be able to get this in order soon as I've just switched a relative to them.

philto

Well after starting at 10 am i have just got through at 7.20pm have spent most of my day off on this have made 42 calls in total 41 cut off after 15 mins on hold ,to be told to ring later what i wanted to ask would have took 5 mins to sort out ,have cancelled the switch to them now dont want to take a day of work every time i want to talk to them very poor service ,will stay with bgas now spoke to them today 10 mins to get through would not recommend .p.s cheap is not always best especially for your health .

chocolateteddy

I have never had a problem getting through to customer services when I needed to discuss my account at the end of may(they wanted to lower my monthly direct debit as I was in credit but I wasn't happy to lower it as far as they wanted - I know what I use), I also rang them on the 14th july to submit a meter reading as I wanted them to have an accurate reading on the day of the price change (I am on OS7) admittedly this time I used the automated service- got straight through- and two days later I received a bill using my meter readings (don't think bill was due for another month but giving them a reading generated it) maybe I am one of the lucky ones as I have had no problems with them.