Contacting EDF

hazel_davey

Anybody got any ideas on how to? Pleeease?!

I did finally get through to a human being after hours on the 'phone; I gave my correct contact address and meter readings. Great, thinks I...ha.

Yep, you guessed it; everything's still wrong on myaccount. I e-mailed their 'customer service director' tonight, thinking that might be a way forward. Instantly got an automated e-mail saying it would be forwarded on to the 'customer liaison' team!

If I don't get a satisfactory reponse in 7 working days (as I've e-mailed them) I'm submitting a formal review request. Then onwards to the Ombudsman.

I don't want to cancel as the 2014 is a good deal; on the other hand, I don't want to have to deal with this stress for the next 3 years every time they botch things up! I've wasted so much time on this already....

broxis11

Try the numbers listed on the `say no to 0870` site and maybe you`ll have some luck.

EDF Energy 0191 522 1201 0800 0151733 Pay As You Go (prepayment meter) enquiries
EDF Energy 0800 365000 Customer services; For list of 0800 numbers, see Contact Us -> Useful Numbers on website EDF Energy 0191 522 1202 0800 0151736 Automated service (24 hours)
EDF Energy 020 7242 9050 0800 0962270 Various Customer options
EDF Energy 0800 0962250 For moving house, meter reading, billing or changing supplier
EDF Energy 0800 0284587 Customer relations
EDF Energy 0845 301 0181 0191 522 1112 Customer field services meter reading line
EDF Energy 0191 522 1136 0800 0967352 Eco 20:20 team
http://www.saynoto0870.com/companysearch.php

JennyW_2

I was going to switch over to them but after reading some of the threads about their customer service I thought I would give them a call first - no chance - couldn't get through. That made my mind up for me.

AbbieCadabra

they've got a dedicated CS feed on twitter & advise you can email them on [EMAIL="twitter@edfenergy.com"]twitter@edfenergy.com[/EMAIL], which is what i'm about to do as i have no idea what's going on with my recently switched a/c - nightmare.

macman

So instead of meter readings you have to send tweeter readings...
I'll get my coat.

skysthelimit

I've moved to their EDF 2014 and, from what I've read here, am hoping the only comms I'll have to do with them is submitting meter readings online

(I was with Atlantic for 4 years and don't recall ever having to talk to CS, until I left and they insisted I did, lol).

backfoot

AbbieCadabra wrote: »

they've got a dedicated CS feed on twitter & advise you can email them on [EMAIL="twitter@edfenergy.com"]twitter@edfenergy.com[/EMAIL], which is what i'm about to do as i have no idea what's going on with my recently switched a/c - nightmare.

:rotfl:OMG. They call this ' Social Media', whatever that means.

They invest in a new IT system and you have to put your readings into Twitter. I joked on another thread about a flat pack computer, but this is way funnier.:eek:

The Ofgem people must be living in a padded cell in a straightjacket not to be aware at how this has descended into farce.

' Oooh nice reading there, Abbie, can't wait for the leccy one. Need to cut back a touch @ backfoot'.:D

MillicentBystander

It really is a farce, isn't it? Tweeting your meter readings, LOL.

brummierebel

skysthelimit wrote: »

I've moved to their EDF 2014 and, from what I've read here, am hoping the only comms I'll have to do with them is submitting meter readings online

You didn't think submitting meter readings online would be simple for EDF, did you?

skysthelimit

brummierebel wrote: »

You didn't think submitting meter readings online would be simple for EDF, did you?

Ummm, the 1st two initial ones were. What's gonna go wrong? :eek:

brewerdave

MillicentBystander wrote: »

It really is a farce, isn't it? Tweeting your meter readings, LOL.

I'll have to switch again - haven't got a Twitter account (and don't intend to!!):rotfl: