Insensitive? And the award goes to...

JoJo_Sparkly

Got my post this morning and received a letter from Abbey
"Your decision not to pay your arrears , despite a number of reminders and offers of assistance, has forced Abbey to withdraw your credit line ..."
dated 25th December. Well that was nice. I've written to Abbey, made reduced payments and DMP payment, spoken to their HELP (ha!) desk - I rang them!!!! I've also answered their calls on 3 separate occasions explaining the situation - but clearly I'm being difficult aaahhhhhhhhhh!!!!!!!!!

It got me thinking about the way these companies deal with debt - Yes I understand that this debt is my fault and that they ARE owed the money, but surely they should put a little more thought into their Computer generated letters - They helpfully sent me a leaflet on "Dealing with Debt" that gently tells me how they want to help and that there is an agreement amongst banks to help customers in trouble... I just wonder what form that help is supposed to take. They have refused my offer of payments, refused to freeze my interest and are now slapping late payment charges on the account... all very Helpful.

Therefore I nominate ABBEY for Insensitive Bank of 2006 Award

Can anyone beat this?

Jojo

oscar52

Is this a bank account or CC - if its CC then its MBNA and they just about ALWAYS close their ears.

JoJo_Sparkly

Yep CC it is!

Mike_St_Helens

Without question mine is :

MOORECROFT

:mad:

immoral_angeluk

I nominate capital one. When I called them to pay my credit card off it took me 1/2 hour to get the guy on the other end to let me pay it off in full...(he obviously wanted me to keep it going and earning them interest... :mad:) then when DH had a letter about a debt he owed them from years back they refused to accept monthly payments saying that he'd ignored their letters (even though he'd recieved 1 in all that time which was the one he was calling about.) and so have said they're passing it onto a DCA. In a way I'm glad as the DCA will probably be nicer about the whole thing.

Broken_hearted

I nominate Halifax who phone the hospital to check DH was there incase I was lying about his condition. Sick barstewards.

Mike_St_Helens

Broken_hearted wrote:

I nominate Halifax who phone the hospital to check DH was there incase I was lying about his condition. Sick barstewards.

OMG - and the nurses told them ?????

oscar52

MBNA use their own in house collections (called Customer Assistance - apparently) as much as possible, with the exception of those educated "diffficult customers" They tend not to listen, tend to ignore everything (i have even known them to hang up on people when beeing given a run around). 90% of the people on phones are no more than drones - out of the other 10% some are sympathetic, some are intelligent, some actually listen.

I know all this as i (unfortunately) work there (but not on phones) and my honest opinion of them is ...... to polite to say, but they treat 90% of their staff like they treat customers - shambolically. Most people only stay as the incentives are fairly good. some see the light of day and leave - im just waiting for a decent job to pop along

immoral_angeluk

Broken_hearted wrote:

I nominate Halifax who phone the hospital to check DH was there incase I was lying about his condition. Sick barstewards.

That's shocking!!!!

Broken_hearted

Mike_St_Helens wrote:

OMG - and the nurses told them ?????

They confirmed he was there. Took the phone to DH bed, I don't blame the nurses they could have been told anything by halifax.

Mike_St_Helens

Broken_hearted wrote:

They confirmed he was there. Took the phone to DH bed, I don't blame the nurses they could have been told anything by halifax.

Id be complaining I thinks......