Talk Talk are rubbish

boo2410

I am so angry and just need to let off steam. :mad::mad::mad: Been with talk Talk since March and the service has been terrible. The internet drops maybe 50 times in a day so you ring them up and complain, they monitor the line for 24 hours then miraculously all is ok for a couple of weeks then the whole vicious circle starts again. We've used our own Netgear router and are on the 2nd Talk Talk router and have replaced about 4 microfilters to try and resolve the problem.

They finally sent an engineer out at the beginning of June who checked the line and said there was no problem with it and that all our equipment was plugged into the incoming BT point so was good. Said there would be callout charge which I said I would dispute. Surprise surprise it was ok again for about 3 weeks then the drop outs started again.

Rang Talk talk and it was escalated to level 2 fault again and they agreed that it had dropped out numerous times (apparently their equipment only records the last 50 drop outs and it had done that in 24 hours!!!). Spoke to a lovely fella who did something and touch wood it has been on since. He also said as the issue was not resolved there would be no engineer charge and he would log it on system.

Fast forward to today. Talk talk bill emailed to me and engineer visit charged for £49.99. Rang customer services and was told they had no access to the system that level 2 faults use and I would have to pay. Rang Level 2 faults and spoke to someone and explained the whole situation and he said that yes I would have to pay and that the other person had no right to say I wouldn't as I was paying for an engineer call. I tried to explain that the engineer did nothing whilst he was here, just confirmed that there was no fault on the line and that our equpment was all ok and surely you shouldn't have to pay for a visit if you had not caused the problem and it still continued. This has all fallen on deaf ears so I am waiting for a call back tomorrow from a more senior person. It will probably be the same person pretending to be someone else :rotfl::rotfl::rotfl:.

No guessing what the outcome will be eh??? Will have to threaten to leave but it's a bit of an empty threat as we live in a rural area and because I want unlimited downloads they were the only people who did not have a download limit.

Phew, feel better now, sorry about that, I was just so mad at their rubbish customer services.

AMILLIONDOLLARS

If you are a sky customer, they now do unlimited downloads. Don't know if it will be worth your while to switch.

AMD

boo2410

Thanks for that, I am a sky customer so will look into it as TT are just a joke and as I expected they have not got back to me yet. Thanks again :beer:

OldSchool_3

I really don't like Talk either I just ended it. I think for sky customers they now do unlimited download.

bod1467

£49.99 indicates you got a Qube engineer, not a BT engineer. When booking the Qube engineer you should have been told (by the CS rep on the phone) that charges would apply regardless of whether a fault was found - were you? If not raise a post on the TT member forums and request an OCE to check the call.

http://www.talktalkmembers.com/forums/forumdisplay.php?f=45

Note: OCE_Emma looks after the forum I have linked. Apparently she is out of the office until Tuesday. But give her a chance to help - she seems genuine.

Disclaimer: I am NOT a TT customer (I'm with BE) but I peruse the TTMF from time to time.

boo2410

Thanks for that bod1467. I was under the impression that I would be charged if the fault was mine (understandably). Thanks again I will look into this :beer:

pitkin2020

I hated talk talk for the 18 months I was with them. They were a complete nightmare. I don't blame you for changing and I would do it sooner rather than later.

Ours problems were continual loss of internet, some days it was down for hours at a time, speeds were all over the place anything from 0.25mb to 8mb. When it worked it worked well hence the solid 8mb but it was far too intermittent. The customer service agents are a like playing russian roulette lol. You can 1 knowledge person out of 20 calls but the rest are complete muppets.

Our final straw was loss of our telephone number, as it was our number for business aswell as home it was a nightmare when they some how managed to swap our telephone number with a shop up the road. Whilst its quite comical now it wasn't at the time, the butcher was getting calls for a carpet cleaner and I was getting calls about cuts of meat lol. It took them nearly 2 weeks to sort that out, whilst telling us in the meantime they can't reverse it. Total and utter BS. Myself and the butcher had informed them if they didn't sort it out we would be seeking legal action and damages. As soon as it was back how it was meant to be we both switched back to BT.

The saga didn't end there though, when I was cancelling my internet I asked for the MAC code and wanted the broadband cancelled, the indian chap informed me it was all cancelled but he didn't get the MAC code before cancelling and it won't show now, so had to wait another 10 days for BT to connect the internet.

They are a complete and utter joke, they were good in the beginning but they just grew to fast taking on more customers than they could physically deal with and the service suffered.