help with returning shoes to shop

hollydays

I think the shop are trying it on,insist that under the sale of goods act,you have been missold the shoes and require a refund.Contact head office first for clarification maybe.

Pollycat

OK, so I accept IF the assistant said the shoes fit and they didn't, they may have been missold.

However, the OP was offered a refund but chose not to take it - because the 5 year old wanted the shoes (and had admitted that she'd say the shoes fit even if they didn't).

How do we know whether the blisters were caused by shoes that were too small or just because they rubbed the girl's feet because they were new?

Pollycat

Pollycat wrote: »

You are not entitled to a refund simply because something doesn't fit.

Flyboy152 wrote: »

Are you sure about that?

I'm sure that if I bought a dress from certain shops and it didn't fit, I wouldn't be entitled to a refund.

Flyboy152

Pollycat wrote: »

I'm sure that if I bought a dress from certain shops and it didn't fit, I wouldn't be entitled to a refund.

And if the so-called expert tells you it fits, you wouldn't be entitled to a refund? Are you sure about that?

Flyboy152

Pollycat wrote: »

OK, so I accept IF the assistant said the shoes fit and they didn't, they may have been missold.

However, the OP was offered a refund but chose not to take it - because the 5 year old wanted the shoes (and had admitted that she'd say the shoes fit even if they didn't).

It was a five year old. Anyway, it was the shop assistant that said they fit.

How do we know whether the blisters were caused by shoes that were too small or just because they rubbed the girl's feet because they were new?

Because no matter how new the shoes are, they should never do that to a five year old's feet.

Mrs_Arcanum

American shoes are sized with higher numbers for the same size - A UK 10 would be around a USA 11 so in reality if the sales assistant has sold her a USA 9 it is really even smaller (UK 8.5 so an even worse fit).

Adult sizes have an even higher difference. UK 5.5 = USA 8.

Pollycat

Flyboy152 wrote: »

And if the so-called expert tells you it fits, you wouldn't be entitled to a refund? Are you sure about that?

If I were trying on a dress, I wouldn't need a so-called expert to tell me if it fit.

So yes, I am sure I wouldn't be entitled to a refund.

Pollycat

Flyboy152 wrote: »

It was a five year old. Anyway, it was the shop assistant that said they fit.

Because no matter how new the shoes are, they should never do that to a five year old's feet.

It was a 5 year old who was damn determined to get the shoes she wanted, whether they fit her or not.

If her mother knew she would say they fit even if they didn't, why didn't she check where the girl's toes came to in the shoes?

Flyboy152

Pollycat wrote: »

It was a 5 year old who was damn determined to get the shoes she wanted, whether they fit her or not.

The attitude of the five year old is irrelevant and ultimately she is still a five year old and is not expected to know if shoes don't fit properly. The expert in the store is however.

If her mother knew she would say they fit even if they didn't, why didn't she check where the girl's toes came to in the shoes?

Because the expert in the shop told her that they fit.

Flyboy152

Pollycat wrote: »

If I were trying on a dress, I wouldn't need a so-called expert to tell me if it fit.

So yes, I am sure I wouldn't be entitled to a refund.

It doesn't matter if you need one or not, if one has told you that it fits, they have taken the responsibility to accept any liability if that advice is incorrect.