WHSmith 1p items

pinky1989

loobylou232 wrote: »

No more bold than you saying customers make your day a living nightmare. If you work in retail, customers pay your wages and you ought to be able to cope with them.

A prickly personality is not generally requested for such work!

oh i can cope with it, never had a complaint before. doesnt make it acceptable for people to speak to anyone like that. i was brought up properly. oh and its always - and i mean always - older people that are rude. i have never ever encountered any cheeky or rude younger people. must be and old age thing

dtd_crazy

pinky1989 wrote: »

everybody moans about the staff on here, its the customers fault that the staff get ratty. any member of staff can refuse to sell any1 anything they want. that depends on how the customer speaks to the staff member. i kno if i get a !!!!y customer i instantly dont want to be nice back to them but its my job and i have to. customers make the staffs day a living nightmare.id like you all to work a week in whsmith and put up with the !!!! we have to! iv been called allsorts in my work and i havent even done anything other than try to help the customer!

pinky1989 wrote: »

bit of a bold statement to make no? i dont stand at a till all day. i actually have work to do instore and when i have to go on the till its when its busy, which is when all the customers are annoyed because theres a queue...therefore there are more folk moaning at me than u think.

pinky1989 wrote: »

oh i can cope with it, never had a complaint before. doesnt make it acceptable for people to speak to anyone like that. i was brought up properly. oh and its always - and i mean always - older people that are rude. i have never ever encountered any cheeky or rude younger people. must be and old age thing

PINKY1989 - I think you need to re-read ALL your posts - it seems it is acceptable for you to hope that Hermonie gets fired and really be quite rude about customers who actually keep you in your job when all she was doing was trying to add her bit with the new craze of 1p items. Yes working in retail is hard but working in any field is hard these days but the attitude of blaming the customers when in fact it is the store and staffs fault that the items are out in the first place is pathetic. At the end of the day no customers mean no need for huge numbers of staff. Try and keep it real and if you are going to have a gom, don't back track and try to play the sympathy card once you realised how many people are supporting Hermonie!

I assume you have never taken advantage of any glitch at any store?? :cool:

pinky1989

dtd_crazy wrote: »

PINKY1989 - I think you need to re-read ALL your posts - it seems it is acceptable for you to hope that Hermonie gets fired and really be quite rude about customers who actually keep you in your job when all she was doing was trying to add her bit with the new craze of 1p items. Yes working in retail is hard but working in any field is hard these days but the attitude of blaming the customers when in fact it is the store and staffs fault that the items are out in the first place is pathetic. At the end of the day no customers mean no need for huge numbers of staff. Try and keep it real and if you are going to have a gom, don't back track and try to play the sympathy card once you realised how many people are supporting Hermonie!

I assume you have never taken advantage of any glitch at any store?? :cool:

i dont care who supports 'hermione' but when she signed her contract to work for whsmith, she signed a document stating that she wouldnt disclose any inside information outside of the business, to people who dont work there. im not playing any sympathy card but because of the type of store whsmith you get all the !!!! of the day come in, its aimed at almost everyone. we get abuse off customers for the prices of things when we arent even the ones making the prices! and things like that irritate me. and no i havent taken advantage of the penny stock listing, we get a lot of charities and schools looking for donations so thats what we do with our penny stock.

all im saying is that its frustrating when customers moan about the staff when they dont stop to think why staff maybe react like that?

and i also said that if people done their jobs properly there wouldnt be any penny stock out on the shop floor, so i wasnt just slating the customers but also the staff for not doing their work.

dtd_crazy

pinky1989 wrote: »

i dont care who supports 'hermione' but when she signed her contract to work for whsmith, she signed a document stating that she wouldnt disclose any inside information outside of the business, to people who dont work there. im not playing any sympathy card but because of the type of store whsmith you get all the !!!! of the day come in, its aimed at almost everyone. we get abuse off customers for the prices of things when we arent even the ones making the prices! and things like that irritate me. and no i havent taken advantage of the penny stock listing, we get a lot of charities and schools looking for donations so thats what we do with our penny stock.

all im saying is that its frustrating when customers moan about the staff when they dont stop to think why staff maybe react like that?

and i also said that if people done their jobs properly there wouldnt be any penny stock out on the shop floor, so i wasnt just slating the customers but also the staff for not doing their work.

Actually you only commented about staff not doing their work properly AFTER you slagged of hermione and all the customers that come into the store. After you hoped that she/he got sacked. After you talked about how customers take the !!!!!!

You did not only say how fustrating it was, you slated customers! so I hope WhSmiths are happy and proud of the bad feelings you are protaying to potential customers who read this - I know I won't be going there for fear of making your day (which you are being paid for) any harder or difficult than it obviously already is. God forbid I change my mind about an item and place it in a different department (I didn't realise WhSmiths had so many floors and levels to make this job hard!) or that an item scans at full price rather than the offer price!

Also I am talking about glitches, errors and mistakes at ALL stores that you may have taken advantage of - Tesco's, Sainsburys, Asda etc. After all the staff of those stores probably think the same as you do - that they are being loyal.

Carry on as you are, though I do suggest a change in career as you are obviously not very happy having to "serve" customers, but then the next article we will be reading might be all about Pinky1989 who saved the day for WhSmiths!

pinky1989

dtd_crazy wrote: »

Actually you only commented about staff not doing their work properly AFTER you slagged of hermione and all the customers that come into the store. After you hoped that she/he got sacked. After you talked about how customers take the !!!!!!

You did not only say how fustrating it was, you slated customers! so I hope WhSmiths are happy and proud of the bad feelings you are protaying to potential customers who read this - I know I won't be going there for fear of making your day (which you are being paid for) any harder or difficult than it obviously already is. God forbid I change my mind about an item and place it in a different department (I didn't realise WhSmiths had so many floors and levels to make this job hard!) or that an item scans at full price rather than the offer price!

Also I am talking about glitches, errors and mistakes at ALL stores that you may have taken advantage of - Tesco's, Sainsburys, Asda etc. After all the staff of those stores probably think the same as you do - that they are being loyal.

Carry on as you are, though I do suggest a change in career as you are obviously not very happy having to "serve" customers, but then the next article we will be reading might be all about Pinky1989 who saved the day for WhSmiths!

ps. get a job in whsmiths and we'll see how long it takes you to change your mind. coz i guarantee you would end up thinking the exact same as me!

spikejrt

Someone mentioned about WHS not wanting to sell them a 1p item, shops don't have to sell you anything if they don't want too, and certainly not at the price on the shelf it's a mistake - you are making an offer to buy it and they don't have to accept.

Most chains, in the name of good practice, will sell you something at the price on the shelf even if it's wrong when it scans, but you have to remember this isn't a given.

Admittedly, the other day I got a table from £100 to £40 in IKEA because of this but then I was polite when I asked about the discrepancy and therefore got it at it's knocked down price :-)

J20BABY

pinky1989 wrote: »

oh and about these glitches in other stores that i may have taken advantage of - well no i havent because im not a cheapskate b*tch. in fact i cant believe so many tramps have joined this money saving pish. im not made of money but even im not that desperate!!! goodbye peeps have fun tryin to find the penny stock now, whs have requested all stores remove from sale
and im sure the majority of you are lovely people and dont think bcoz i moaned about customers that i would behave in an unprofessional manner. i am good at my job and with customers and if its such a crime to vent my frustrations - which im sure we all do - then i do apologise!!!!! xxxxxxxxxx

Tramps? cheapskate !!!!!? Why have you joined mse exactly?

Don't let the door hit you on the way out

pcyam

Looks like I caught this thread too late if what pinky says is right that WHS have taken them all off sale. One bad egg spoils it for the rest of us. I was needing a set of new earphones and quiet like the look of the lego keyring too!!!!!!!!!!!!!!

Hope hermoine is ok and not been disiplined for doing her bit for the board.

coolerkaren

just wanted to say good luck to hermoine....and it seems this thread is now obsolete lol

dtd_crazy

definatley needs to be expired - as does pinky working in retail - !!!!!es, tramps!?!

no need for that at all !! :eek: