computer trojan/hacked?

dezz99

Hi my pc has stopped letting me into IE or firefox saying it is infected by w32/blaster.worm

it just started doing it all of a sudden

the security protection program has detected it and started to run a scan......

i have never seen this security protection program running before, its just popped up now.

it detects about 15 threats and then says i need to activate it to get rid of them...

seems liek i have to pay to activate it! (is this s scam?)

its running windows xp and hard wired to a router so not on a wireless network

its a fairly new pc, so im suprised with this msg

but now i cant get into windows at all. i have the windows cd. and since its a new pc i guess i could back up anything i need to a usb dongle......

what should i do?

any ideas please? thanks...

santer_2

Scam

Have you got programmes like malwarebytes

Can you use another PC to download and save programmes

Start with malwarebytes, install, update, run a full scan, remove anything it finds

http://filehippo.com/download_malwarebytes_anti_malware/

mj12_2

dezz99 wrote: »

it detects about 15 threats and then says i need to activate it to get rid of them...

seems liek i have to pay to activate it! (is this s scam?)

Might be a scam or could be geniune but in either case there is no need for you to pay :-) there are plenty of free programs about that will get rid of malware microsoft even do one - Microsoft Security Essentials its free

santer_2

Just saw the bit about not being able to get in to windows, this may help

http://pcsupport.about.com/od/fixtheproblem/ht/systemrestorecp.htm

dezz99

i tried to save teh malware program you suggested santer from this pc to the infected one.

it wont let me open it...

mj12_2

Can you get into safe mode (press f8 during the POST)

What does it say when you try and open Mwarebytes?

dezz99

santer wrote: »

Just saw the bit about not being able to get in to windows, this may help

http://pcsupport.about.com/od/fixtheproblem/ht/systemrestorecp.htm

i can get into windows, it just wont let me open anything.

do i still need to do the whole command prompt thing?

stilltheone

You are running a 32 bit OS, download and save Hitman Pro to your Desktop(or USB drive if necessary).

For 64bit OSes, click here

Once saved, hold down the Ctrl key situated on the left of the keyboard whilst double clicking on the Hitman Pro .exe file in order to start the program. Then follow the simple instructions.

Here is a video guide:

http://www.youtube.com/watch?v=m6eRWTv2STk

dezz99

mj12 wrote: »

Can you get into safe mode (press f8 during the POST)

What does it say when you try and open Mwarebytes?

i saved the malware program to a usb drive

stuck it in the infected pc but when i open it it says it cant open it becuase the pc is infected with w32/blaster.worm ?

santer_2

Only if you want to try system restore

This may reset things

http://www.tangosoft.co.uk/re-enable%20v2.html

santer_2

Probably as quick, use a system rescue CD

http://www.avira.com/en/support-download-avira-antivir-rescue-system

Set the PC boot order to CD Rom then hard drive

This will run before windows loads so won't be affected by anything wrong with windows