How do you cancel a cease request ??

spike7451

AdamBrunt wrote: »

So you're saying that thanks to the !!!!ing fraudulent !!!!s at TalkTalk, my aunt is going to have no internet connection for nearly a week through no fault of her own ??

Possibly,but hopefully they will complete the Resupply on the same day that the cease is completed.

TalkTalk

Hi AdamBrunt,

if you believe that TalkTalk are taking your line without your permission, it is possible to have us cancel the order which should leave you with a working service. This depends on how far the order has progressed, but it is possible.

Ady

kwikbreaks

If that is so it is very useful to know. I always believed what Spike has posted - once a cease order is in place it has to complete.

Let's hope it is true and future victims of TalkTalk slamming find your advice in time to stop the process. Of course unfortunately many don't realise until after the event.

syko29793

kwikbreaks wrote: »

If that is so it is very useful to know. I always believed what Spike has posted - once a cease order is in place it has to complete.

Let's hope it is true and future victims of TalkTalk slamming find your advice in time to stop the process. Of course unfortunately many don't realise until after the event.

Once a cease/transfer order is placed if its a WLR3 order it can be cancelled as long as its before 4pm the working day before its due to go ahead . If its a full LLU order then it can be cancelled upto 4pm 2 working days before its due to go ahead. Openreach charge to cancel orders so this may be why companies might be reluctant to cancel orders.
There is no reason why op cant cancel order as well within timescales.

Gordon_Hose

TalkTalk_Company_Representative wrote: »

Hi AdamBrunt,

if you believe that TalkTalk are taking your line without your permission, it is possible to have us cancel the order which should leave you with a working service. This depends on how far the order has progressed, but it is possible.

Ady

It would be more helpful to address the issue of your companies scum bag sales people, so no more vulnerable people get taken advantage of.

AdamBrunt

Gordon_Hose wrote: »

It would be more helpful to address the issue of your companies scum bag sales people, so no more vulnerable people get taken advantage of.

Especially as they have already been fined by OfCom for this "slamming" process and told to stop. I have advised my aunt to report the incident to OfCom and she was more than willing to do that.

Thanks for all the help people. It seems the problem is resolved and everything is in hand to cancel the cease request.

macman

And get your aunt registered with the TPS to prevent future cold calling (or at least reduce it).

spannerzone

But will TPS prevent them from this slamming? - it sounded as though TT sales rep had already put this in motion regardlesss of what the end user said.

This behavious is attrocious and Ady from TT should be investigating how this can happen rather than just saying it's possible to cancel the cease.

macman

It should prevent them calling in the first place.
They will argue that she consented to the transfer, without hearing the transcript it's her words against theirs unfortunately.

spannerzone

macman wrote: »

It should prevent them calling in the first place.
They will argue that she consented to the transfer, without hearing the transcript it's her words against theirs unfortunately.

understood....although I suspect some get cancelled / switched without any communication to the end users.