Haven Mis-leading platinum standards!

Unhappy_Camper_2

superflygal wrote: »

Hi Unhappy Camper,

I remember reading another thread about Haven. The OP had a raft of problems and complaints. It took them several letters and I think they had to take it to the top of the Haven board of directors, but they had a full refund in the end. I'm sure they will offer you a refund rather than go to court. But take it to that stage if they are stubborn.

I think its definitely worth doing a sun £9.50 holiday next time, we were upgraded on ours and were thrilled with the van we had, all for £78.

Good luck UC!

SFG x

Thanks for your kind words. Hopefully it will be resolved soon. Just waiting to find out whether haven are going to defend the case.

Unhappy_Camper_2

Just a quick update.

Today I received the following reply from haven after issuing them with my claim.

Thank you for your most recent letter received on the 12/7/2011

Pleased be advised that your file has been put forward for review and will be investigated again as requested. Third investigations may require additional time however, you can expect a response within 7 days of this letter.

So they are going to investigate for a third time. Would be interesting to know what was investigated the previous two times. Anyway, I'm hoping I may be getting somewhere now that the head of customer relations is dealing with my complaint.

Maybe they might be able to restore my faith in them after all.

adviceforall

Am I going a bit mad or have we not got to 12/11/2011 as above

Unhappy_Camper_2

adviceforall wrote: »

Am I going a bit mad or have we not got to 12/11/2011 as above

Opps.

Anyway, forgot to say thanks to everyone for the advice so far.

DGJsaver

.......searched devon cliffs as we are going there in June , and found this thread..........any news ont he claim OP ?

greenface

! I think youve been given a "OLD " top of the grade static . well used and should have been down graded for that reason. If the matress was unacceptable then it needed to be informed and changed there and then. Small claims is a difficult one here with some complications to you. good luck. I would have stood my ground on day one saying Is that platinum ? Is that platinum ? Is that plat... I want that one .