No connection

Goitster

I have a BT 2100 router for internet connection. My wife's laptop recently had a new hard disc installed and now she cannot connect to the internet even though there appears to be a strong signal to her machine. Is there any reason why this might be. To ensure I have a happy new year can anyone help?

Many thanks.

albertross_2

have you told the laptop the ssid and encryption key?

Goitster

I guess not. Where do I find those and how do I do that?

espresso

Log into the router using 192.168.1.1 and then go to the Wireless page and click on the Encryption page where you will see the Pre-Shared key.

Goitster

from my pc i found the page and it said this

wi fi protected access disabled

espresso

Have you ever setup wireless encryption on this router before?

Goitster

To be honest I do not know. (Was done by a third party). Will it make any difference that this will be just xp without sp2? as it was a new install?

espresso

You need to go to SP2 if WPA encryption has been setup on the router.

albertross_2

i'd plug it in with a wired connection and go to https://www.windowsupdate.com first.

Goitster

Cant even seem to get a connection there. Is there a way to d/l sp2 onto an external drive then install it on the laptop? S/p2 does not seem to be to d/l and save onto a machine which already has it.

albertross_2

http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

if the router is working, plug the laptop in with an ethernet connection, and do start, run, cmd

ipconfig /release
ipconfig /renew

hopefully, you should then be able to surf?