the link

shazkhan111

sorry to be a pain people....i posted this on here a few weeks ago.

I sent my cashback request to the link, but have not received any response in 28 days, so called them, rather called the "outsourced" company that deals with their cashback, only to find they have no record of my request.

I was told to write to link directly ....and they "would be able to sort it out".

Just wanted to know if anyone has had any success writing to link and if so what kind of things should i put in the letter?

Help much appreciated....

AMO

I've had all my cashbacks, but they take 2-3 months to arrive. Since The Link outsourced all their cashback, it created a lag.

AMO

shazkhan111

but they should have received them or have a record on their system?

My first cashback took about 5 weeks......did u not get in touch after 28 days as it says in the T&C ?

Daveydub

I sent for cashback on 23/11 but with Xmas intervening left it till today to phone. They have no record of my claim. I have a problem in that when the phone was purchased (from a Link shop) a number was allocated to it and then arrangements were made by the shop and my existing number was transferred to my new phone. The numbers on my first bill and my subsequent bills therefore differ and I note that this contravenes the terms and conditions on the claim form. The shop did not have a claim form and I had to download it therefore did not see these terms and conditions at the time. I suspect that the claims handling firm merely bins any claims that do not comply fully ( I actually suspect that they bin any that are not sent recorded delivery) so I will contact The Link customer services and see how I get on. Failing this I may be able to claim mis-selling with my credit card company I hope

shazkhan111

i have already written to link ....my letter was sent last week.....have not had any joy as of yet..

So from what u are saying, you cannot port ur number over or if u do u will have to do it before the first bill comes out....which is impossible.....

I'll let u know how i get on or if u hear from them first give me a shout

happyhunter

I hope porting a number does not invalidate a cashback! I queried about this before I took out a contract with them. My claim is not due until March. This is the email response I got from them.

Let us know how you get on!

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Forwarded message

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From: The Link Web Sales <TheLinkWebSales@thelink.co.uk>
Date: 27-Sep-2006 14:05
Subject: Re: When you were offline (via LivePerson)
To: my_email_address


Dear Sir/Madam

Thank you for your e-mail. We do not currently offer a number porting
service here at The Link on-line.
We would advise that you contact your current network provider directly for
further information on transferring your number and then speak with the
network you wish to port to.

For your reference we have included the following information on the
porting process:

The process to keep your number when changing networks is called "number
porting" or a "port". This process has been developed by the networks to
try and make the transition between networks as seamless as possible.

The port process is completely free providing you are outside any minimum
contract period with your existing network provider.

In order to port you can request a Porting Authorisation Code ("PAC') from
your current network or service provider. The code is normally made up of
three letters and six numbers. This PAC number is then given to your new
network who arrange for the number to be transferred.


To Port your existing number to a Pay Monthly mobile, follow the simple
guide below:

Phone your current network provider and request your PAC number
Make a note of this number as you will need to give this to your new
network provider
Place your order online in the normal way. We will not ask you for the port
number, but you will need this when you receive the phone
When your phone arrives it will initially be connected to a temporary
number for the new phone
Contact your new Network Provider and advise them that you wish to port
your number to them. You will need to quote your temporary number, the
number you wish to Port and your PAC number.
In approximately 7 days the temporary number will be switched off and your
new handset will have your ported number allocated to it.
This process applies when you are purchasing a pay monthly mobile
connecting to Orange, 3, T-Mobile and BT Mobile only.

Unfortunately we can not port numbers to O2 or Vodafone if you purchase
online. You can however do this if you visit one of our stores.

To Port your existing number to a Pay as you go mobile, please follow the
same steps as outlined above, numbers can be ported to all networks on pay
as you go.


If you port over your Mobile Number this will not invalidate your
Chequeback claim



Kind Regards,

The Link Connections

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linzi_h

shazkhan111 wrote:

sorry to be a pain people....i posted this on here a few weeks ago.

I sent my cashback request to the link, but have not received any response in 28 days, so called them, rather called the "outsourced" company that deals with their cashback, only to find they have no record of my request.

I was told to write to link directly ....and they "would be able to sort it out".

Just wanted to know if anyone has had any success writing to link and if so what kind of things should i put in the letter?

Help much appreciated....

when i used to work for the link and this problem arose (only very few) we used to ring the cashback line to find out what was going on. if they have no record of it then they will ask for proff of purchase or if you are still within the 30days then to fax the form over again if possible.

did you send it recorded delivery or did you get a reciept for it. i know its not necesarry but i used to recommend that to customers as that is something i would do. otherwise you may loose out

shazkhan111

didnt send it recorded delivery and i am outside the 30 days....any thoughts?

Anon

shazkhan111 wrote:

didnt send it recorded delivery and i am outside the 30 days....any thoughts?

Unfortunately I think you have next to no chance if you do not have proof - the first question they ask is did you send recorded - if not, you have no way of proving they received it (and I think the cashback policy for all these companies is if you cannot prove it, they will deny receiving it). Sorry that this is an expensive lesson, but it really is worth sending special delivery (with consequential loss) to be safe - £5 approx. but prevents them being able to deny receipt (many mobile retailers now advise you to send at least recorded).

I had sent mine Special Delivery to The Link in November - they claimed not to have received it when I phoned up last week - gave them the reference number with proof when it was signed for, they then apologised and said it would be with me within 3 weeks (already waited over a month - why it takes 3 weeks to write a cheque is beyond me!).

Anon

shazkhan111

bit unfair in my opinion

moneysavingme_2

I used to work at the link, this did happen once, you need to get it sorted out at a store or by phoning a store if one isnt close enough to you. The last stores close 30th Jan so be quick, but trust me, the stores can sort you out.