edf energy - 135 mins on hold and waiting....

cardiff_blue

waiting to submit my first meeting reading as requested but not able to do so online as there is no section in the meter readings for gas, only electric.

tried by phone, on automated system, allowed me to give elec reading but that was it.....

now been on hold for 135 mins. waiting to speak to someone, shocking.

backfoot

EDF have had a number of competively priced products (fixed and variable) over the last 9 to 12 months.

Disasterously, they have combined their product promotions with the botched implementation of new online account management systems.

Basically, the combination of high customer applications,inadequate systems and then the spiral of overwhelmed call centres is a recipe for utter frustration.

As someone else said, EDF systems are not fit for purpose to support the rest of their business operation.

Are the Regulators of this industry so out of touch that they aren't aware of this or doing something about it?:(

ihateyes

cardiff_blue wrote: »

waiting to submit my first meeting reading as requested but not able to do so online as there is no section in the meter readings for gas, only electric.

tried by phone, on automated system, allowed me to give elec reading but that was it.....

now been on hold for 135 mins. waiting to speak to someone, shocking.

Bet you wish you didnt move to them......

cardiff_blue

ihateyes wrote: »

Bet you wish you didnt move to them......

starting to wish i wasnt born. this is horrific customer service. only want to submit a meter reading! thank god the call is free.

cardiff_blue

cardiff_blue wrote: »

starting to wish i wasnt born. this is horrific customer service. only want to submit a meter reading! thank god the call is free.

update, i finally got through, rejoice!

backfoot

I also submitted telephone readings but they failed to use them.

Don't get too excited.

cardiff_blue

backfoot wrote: »

I also submitted telephone readings but they failed to use them.

Don't get too excited.

ah jeez, this i hard work.

McKneff

Ive never had a problem with EDF to be honest, never waited more than 5 minutes and always experienced excellent customer service.

backfoot

McKneff wrote: »

Ive never had a problem with EDF to be honest, never waited more than 5 minutes and always experienced excellent customer service.

What's the secret?

daveyjp

Secret is to call the business account line!

McKneff

I just ring the o800 number, when it asks for a number I just press 0, it gets confused and then says I'll put you throuh to an adviser,
and through i go, straightaway