edf energy - 135 mins on hold and waiting....

backfoot

McKneff wrote: »

I just ring the o800 number, when it asks for a number I just press 0, it gets confused and then says I'll put you throuh to an adviser,
and through i go, straightaway

I'll test it as I need to ring them. Thanks.

backfoot

daveyjp wrote: »

Secret is to call the business account line!

Don't they have to transfer you to the domestic team? I'll test that if the other method doesn't work. Do you have a number?

backfoot

McKneff wrote: »

I just ring the o800 number, when it asks for a number I just press 0, it gets confused and then says I'll put you throuh to an adviser,
and through i go, straightaway

Tried it this morning.It just puts you into the same queue that they don't answer.

Same musac, same ' experiencing very high call volumes' message.

brewerdave

cardiff blue- I've just re-read the messages on my new account - they are only asking for the electric reading on mine - that letter says that I will be contacted seperately for the gas reading.
I wonder if the web site will allow for the gas reading to be input only when the switch is ready to complete (even tho' the summary page is asking for both)??

forestlands

Mass migration from EDF predicted. Been waiting for EDF's Dutch Aunts and Uncles to post! Aka, employees of EDF giving them a big up. Hope the regulator takes this up! Has anyone got the website phone number so we can all phone, en mass, push these serious complaints home to where they can be delt with and resolved. Thanks folks!

backfoot

forestlands wrote: »

Hope the regulator takes this up! Has anyone got the website phone number so we can all phone, en mass, push these serious complaints home to where they can be delt with and resolved.

You can't liaise directly with OFGEM. They don't like touching customers. :eek:

Consumer Focus or the Energy Ombudsman is the route apparently.

However, with the latter you have to exhaust the companies own complaint procedure first. Catch 22....(that was my favourite all time book).

cardiff_blue

brewerdave wrote: »

cardiff blue- I've just re-read the messages on my new account - they are only asking for the electric reading on mine - that letter says that I will be contacted seperately for the gas reading.
I wonder if the web site will allow for the gas reading to be input only when the switch is ready to complete (even tho' the summary page is asking for both)??

brewerdave, yeh think that i will be able to submit the gas when its online, like yours, my summary page is asking for both.

cheers.

sunflower_2

EDF is known for its fantastic customer services
even when competitors are cheaper - the EDF service is a selling point

unfortunately this hasnt been the case of late i.e. long wait to speak to an advisor

once you do get through however i doubt anyone would complain about the service they do receive

i believe there is an update in computer systems (which can only be a good thing, who would downgrade customer services)?
teething problems are inevitable.
am sure (and hope) they will soon be back to form

sunflower_2

p.s. with any supplier it can take upto 28 days to transfer all relevant data between old and new supplier after the transfer date

only ACTIVE accounts can be viewed/managed online

your account will not be active until all data has been received and agreed.

e.g. your supply start date is 10.10.10
your supplier will attempt to agree a reading with your old supplier
at best they reply within 14 days therefore you can view your active account 24.10.10
it is often 28 days later though....or more if the reading is disputed

MillicentBystander

I just can't believe there are people standing up for this company - even in the totally mistrusted energy industry they are an absolute shower of the proverbial. I've rung them every day now for a week and NEVER got through. Why? Because I set a limit on getting through to any company whose product/s I use and that is 30 minutes (even that is an absolutely ridiculous amount of time!!) and I've NEVER got through to EDF in that time frame in the last week. I'll say it again, they are an absolute shower of....:mad::mad: