HSBC have put me through hell

HSBC_HELL

Ok, well long story short, I have had a financial nightmare in the last few years, plenty of debts and defaults and even a CCJ now.

Mortgage arrears, the works!!

HSBC have been my bankers since I opening an account almost 20 years ago.

Bascially they have taken liberties and charged me approx 200 every month for the last 4 or 5 years in charges for being overdrawn, bounced cheques, unpaid DD's and SO's.. the lot.

Now they have gone and closed my account!

What can I do to reclaim the thousands they have robbed me off in charges over the past few years, that in turn has led me to miss mortgage payments and miss other payments.

HELP!!:(

grimsalve

HSBC_HELL wrote: »

Bascially they have taken liberties and charged me approx 200 every month for the last 4 or 5 years in charges for being overdrawn, bounced cheques, unpaid DD's and SO's.. the lot.

Now they have gone and closed my account!

What can I do to reclaim the thousands they have robbed me off in charges over the past few years, that in turn has led me to miss mortgage payments and miss other payments.

they "robbed" you because you were overdrawn? I don't see why it's the bank who are to blame here.

dunstonh

What can I do to reclaim the thousands they have robbed me off in charges over the past few years, that in turn has led me to miss mortgage payments and miss other payments.

You only paid charges if you took money that you had not agreed in advance that you could have. in effect you robbed them and they charged you for it.

Have you considered that your troubles are not with the bank but yourself and your spending habits? After all, if you dont draw money you are not entitled to, then you will never get charged.

This is not to belittle those that have genuine financial troubles. However, trying to blame the bank (who are very easy targets at the moment) is not going to resolve anything.

talana

HSBC_HELL wrote: »

Bascially they have taken liberties and charged me approx 200 every month for the last 4 or 5 years in charges for being overdrawn, bounced cheques, unpaid DD's and SO's.. the lot.

If your account was in such dire straits, then why on earth did you continue to write cheques, and to pay bills by DD or SO?
You could have avoided so many charges simply by cancelling all DDs/SOs and refusing to write cheques. Alright, bit more hassle to pay the bills then, but that's all.

Basically you've invited most of these charges on yourself.
It's not the bank taking liberties.

HSBC_HELL

Thank you very much for the help people.

If I wanted to be spoken down to, I would have asked for that... instead I asked for help!

Total disgrace some of the replies above.

I cancelled SO's and DD's but they did not action them, I went 23p over and was charged 80 quid in fees and interest.

This is ok is it?

I don't think so, now, if you do not wish to help me, please do not reply to this thread.

Thank you.

Premier_2

HSBC_HELL wrote: »

Ok, well long story short, I have had ... plenty of debts and defaults and even a CCJ now.

Mortgage arrears, the works!!

...

Bascially they have taken liberties and charged me approx 200 every month for the last 4 or 5 years in charges for being overdrawn, bounced cheques, unpaid DD's and SO's.. the lot....

Pot, kettle, black? :huh:

HSBC_HELL wrote: »

Thank you very much for the help people.

If I wanted to be spoken down to, I would have asked for that... instead I asked for help!

Total disgrace some of the replies above.

Sorry if it's not what you wanted to hear, but best to get the right information than just have your ego stroked.

HSBC_HELL wrote: »

... I went 23p over and was charged 80 quid in fees and interest.

This is ok is it?

...

23p overdrawn you say? :huh:
That's not quite the impression you gave us with your first post :cool:

However, given the story you now present, the answer to your question is: No it's not.

HSBC operate a fair fees policy. Essentially it says two things that cover you here:
1. They will not charge an arrangement fee for an overdraft request of £10 or less
2. Arrangement fees will never be higher than the overdraft requested.

Give them a call - I'm sure they will soon sort the matter out with you

talana

HSBC_HELL wrote: »

I cancelled SO's and DD's but they did not action them, I went 23p over and was charged 80 quid in fees and interest.

Please explain further then... what do you mean they didn't action them? On the face of it that makes no sense.
You have an absolute right to cancel a DD at any time under the Guarantee.
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/27/27-directdebit-guarantee.htm

shaymenRup

HSBC_HELL unfortunately this website has changed in recent years from being helpful to judgemental.

At the end of the day banks have to charge proportionately and fairly. If they haven't then you may have grounds for complaint and possibly some redress.

However if matters have progressed as far as a CCJ then it suggests that matters have been ignored by you, or not dealt with seriously enough.

If this all started from being 23p overdrawn then a swift telephone call / letter should have rectified the situation. I have had experience of something similar and charges have been refunded, however it depends to a large extent on how well you manage your finances usually.

If you haven't communicated in writing to HSBC then you need to via the complaints procedure outlined on their website. If you have and you are not satisfied with their responce then as previously indicated the ombudsman is independant and can investigate your complaint.

Clearly for people on here to make an informed decision on advice people need to be given more detail and your initial post was more of a rant which lacked somewhat in detail to give you any credible advice.

HSBC_HELL

Premier wrote: »

Pot, kettle, black? :huh:

Sorry if it's not what you wanted to hear, but best to get the right information than just have your ego stroked.


23p overdrawn you say? :huh:
That's not quite the impression you gave us with your first post :cool:

However, given the story you now present, the answer to your question is: No it's not.

HSBC operate a fair fees policy. Essentially it says two things that cover you here:
1. They will not charge an arrangement fee for an overdraft request of £10 or less
2. Arrangement fees will never be higher than the overdraft requested.

Give them a call - I'm sure they will soon sort the matter out with you

Evil gets Evil.

Enjoy. :money:

HSBC_HELL

I asked them to cancel DD and SO and they did not and still tried to collect.

My account was not overdrawn, but not enough to pay the DD's SO's - so they then add unreturned fees which do take me overdrawn and then charge me money for non-arranged OD fee and interest.

dunstonh

I asked them to cancel DD and SO and they did not and still tried to collect.

So, why didnt you complain at the time?

My account was not overdrawn, but not enough to pay the DD's SO's - so they then add unreturned fees which do take me overdrawn and then charge me money for non-arranged OD fee and interest.

So, thats one occasion. What about all the others? You said it went on 4-5 years.