Ebuyer failed next-day delivery- refusing full refund

clkaz

I placed an order on Ebuyer.com yesterday at half two in the afternoon. I chose next day delivery for £7.49.

The item has not been delivered today, I have been in touch with Ebuyer who have simply stated that my order will arrive tomorrow, and they have therefore refunded £2, as this is how much I would have saved had I initially chosen the £5.49 Friday option.

Now, I understand where they are coming from but I paid good money for a next day service which they clearly failed to provide. As far as I am aware, it is the sellers responsibility to ensure I receive the item.

What really gets me is the fact that many people bought the same product, some ordered later than me, and chose the free 5 day delivery option and they have received their item today.

I wanted the product today. Had I wanted it later, I would have chosen the free 5 day delivery option.

Now, Ebuyer, or at least the rep I am in touch with are refusing to refund me the remaining £5.49. S/he is just stating that it is their policy to refund the surcharge incurred, which in my case is £2.

What are my rights, and what can I do? I know it isn't the end of the world, I know it isn't a massive amount of money but it is the principle of the matter i.e. they have not provided me with the service I paid for. I DID NOT pay for 2 day delivery, had I wanted 2 day delivery, I would have chosen that in the first place.

To make it clear, all I want is for my delivery charge to be fully refunded, not the actual item itself which I would like to keep

pinkshoes

You could refuse to sign for it tomorrow, and reject it under the distance selling regs? It would then be returned to them, and you'd get a full refund.

Otherwise, short of appealing to them that they didn't meet your next day requirement and should have a full refund on the postage, there's not a lot you can do.

clkaz

pinkshoes wrote: »

You could refuse to sign for it tomorrow, and reject it under the distance selling regs? It would then be returned to you, and you'd get a full refund.

Otherwise, short of appealing to them that they didn't meet your next day requirement and should have a full refund on the postage, there's not a lot you can do.

The thing is I ordered the item because I want it, and am not too keen on refusing it and reordering as that would take delivery into next week.

Is their no law out there that covers this? I.e. a seller not providing the service that was paid for

pcombo

Ebuyer didn't fail to delivery next day. The courier company failed that.

Plus its only 1oclock couriers deliver up untill 6pm.

pinkshoes

clkaz wrote: »

The thing is I ordered the item because I want it, and am not too keen on refusing it and reordering as that would take delivery into next week.

Is their no law out there that covers this? I.e. a seller not providing the service that was paid for

You paid for next day delivery, and got a 2 day delivery, so they're deducting the difference between the two delivery costs, and not charging any more than the service you were given.

A decent company would refund the postage, but you can't make them.

clkaz

pcombo wrote: »

Ebuyer didn't fail to delivery next day. The courier company failed that.

Plus its only 1oclock couriers deliver up untill 6pm.

Yes, I understand where you are coming from but that isn't my fault.

I paid for a service which I have not received. I should be entitled to a full refund. Ebuyer should be requesting a refund from their courier. It is may not be the seller's fault but they are using the courier and when things do get delayed, they should give a full refund.

I forked out for the delivery because I needed it today ideally, not tomorrow!

Am I not entitled to a full money refunded under the Supply of Goods and Services Act 1982?

Hintza

clkaz wrote: »

I paid for a service which I have not received. I should be entitled to a full refund.

Of course you are, just return it under DSR simples.

But if you think you will get a refund and keep the item, you are having a laugh!

clkaz

Hintza wrote: »

Of course you are, just return it under DSR simples.

But if you think you will get a refund and keep the item, you are having a laugh!

How?

I just want a full refund on delivery, not on the item itself!!

Hintza

clkaz wrote: »

How?

I just want a full refund on delivery, not on the item itself!!

Oops sorry.

I would certainly write and ask them, I think that is a reasonable request.

clkaz

Hintza wrote: »

Oops sorry.

I would certainly write and ask them, I think that is a reasnable request.

Lol

I didn't ask for 2-day delivery. I wouldn't have forked out any money at all and I would have chosen the free delivery option had I known that I would not receive my order today.

pcombo

What is the item you ordered just out of curiosity.