Sewing needles found in food

k3lvc

This is nothing to do with Trading Standards - it needs to go to your local Environmental Health Officer ASAP

Cases like this are very dubious - particularly with a fresh product from a large supermarket as metal detection within processing/packaging is one of the key safety measures.

Scattymum_2

Thank you, il phone environmental health. I phoned asda head office who first suggested I post it to them, then asked for me to drop it off at my local store and it will be sent on to quality control.

vax2002

It will go under the carpet, it is in the shops BEST INTEREST to do so, post it to them ??? are they having a laugh ?, you need to take this above the shops heads, a child could eat one of those, the trading standards/environmental health or whatever they call the collective agency it is now will ensure it is investigated.
I think its called the foods standards agency now
http://www.food.gov.uk/ or phone phone 020 7276 8799

arcon5

I completely 100% agree with the above poster here.

This needs to be investigated by some body other than ASDA. Thiskind of contamination could be sooo dangerous and harmful if went unnoticed!!

fluffnutter

vax2002 wrote: »

It will go under the carpet, it is in the shops BEST INTEREST to do so, post it to them ??? are they having a laugh ?, you need to take this above the shops heads, a child could eat one of those, the trading standards/environmental health or whatever they call the collective agency it is now will ensure it is investigated.
I think its called the foods standards agency now
http://www.food.gov.uk/ or phone phone 020 7276 8799

Post #14 before someone mentions 'think of the children!!!!!' Not bad, must be a record for MSE

This certainly needs an investigation, Scattymum. Most dubious and worrying.

Forwandert

vax2002 wrote: »

It will go under the carpet, it is in the shops BEST INTEREST to do so, post it to them ??? are they having a laugh ?, you need to take this above the shops heads, a child could eat one of those, the trading standards/environmental health or whatever they call the collective agency it is now will ensure it is investigated.
I think its called the foods standards agency now
http://www.food.gov.uk/ or phone phone 020 7276 8799

Who do you think will be quickest arranging a product recall Asda or the food standards agency?

It is not in their interests to sweep anything away at all, i don't see why you would even assume that, what benefit is there in not investigating the contamination? until the company are aware of the situation they can't do anything to resolve it, first contact should always be to the company that supplied the contaminated product then contact whoever you like.

Scattymum_2

I've phoned enviromental health who said they will investigate the same way as asda, so by taking it directly to asda is a good idea, they said asda seem on the ball as I already have a reference number and the manufacturers get fined, an investigation will take place and they will let me know the outcome. I just don't want it brushed under the carpet, I'm not after any kind of compensation, I didn't suffer an injury, I just want the correct procedures to take place

k3lvc

Forwandert wrote: »

Who do you think will be quickest arranging a product recall Asda or the food standards agency?

It is not in their interests to sweep anything away at all, i don't see why you would even assume that, what benefit is there in not investigating the contamination? until the company are aware of the situation they can't do anything to resolve it, first contact should always be to the company that supplied the contaminated product then contact whoever you like.

Speed and action of the response really depends on the complainants attitude. Shouty, emotional person phoning up wanting compensation for an event that is highly unlikely (needle in metal detected food) will elicit a certain response from a retailer whereas calm and collected caller with all facts and evidence together will elicit a completely different one.

I've been at the receiving end of these calls from a manufacturers point of view and there are strict protocols to follow but there's no guarantee that these filter down to a particular receptionist/call handler at a specific time.

If there is the slightest whiff that this is genuine then Environmental Health will likely want to have some involvement and may want absolute control.

arcon5

Forwandert wrote: »

Who do you think will be quickest arranging a product recall Asda or the food standards agency?

It is not in their interests to sweep anything away at all, i don't see why you would even assume that, what benefit is there in not investigating the contamination? until the company are aware of the situation they can't do anything to resolve it, first contact should always be to the company that supplied the contaminated product then contact whoever you like.

Because if the press get hold of the story it will be ASDA whoes name is plastered in the article and not the manufacturer.

Personally I would contact the food standards agency who will in turn look in to it and bring it to ASDAs attention.

PZH

Scattymum wrote: »

...I found a sewing needle... ...and found a second needle....

Googlewhacker wrote: »

A two pronged attack.

No pun intended.


Seriously, this does need investigating and the above is good advice. :T