Can't access Santander online banking without registering OTP on phone.

bengal-stripe

Ogre_De_Flamme wrote: »

Does one need a mobile phone to login to Santander online.......

No, you do not need a code to log into your account. You only need it to set-up a 'new payment' account or a new standing order. Once the account is set-up and stored among the payees on your account you can send payments without having to use a code.

e-licorne

For my biz account I've been clicking through with the OTP "register later" option for as long as I can remember... until this morning when access to my account was denied until I rang Santander's freephone number to confirm I didn't want OTP.

Same boat, and I know I won't be getting a mobile.
:A
Thank you all for your advice, I guess I'll be winding up my banking with a company that doesn't care enough for my custom to make internet service a continuing possibility.
It was great while it lasted - (even in their previous incarnation as Abbey National there were plenty of customer service on-line banking glitches) - free business accounts being pretty hard to come by.
Could this move truly be motivated by the bank becoming more security-conscious, or could it be an indirect maneuver to chuck less profitable customers?

bengal-stripe

e-licorne wrote: »

Same boat, and I know I won't be getting a mobile.......I guess I'll be winding up my banking with a company that doesn't care enough for my custom to make internet service a continuing possibility.

In a couple of years’ time everybody will do their banking on the hoof using increasingly sophisticated smart-phones. Using a PC for your daily banking will be “so 2000s” just as telephone banking (via a call centre) is already “so 1990s”.


http://www.moneysavingexpert.com/news/banking/2012/02/new-app-launched-to-send-money-using-mobile-numbers

http://www.moneysavingexpert.com/news/shopping/2012/02/mobile-wallets-plan-outlined?utm_source=forum&utm_medium=sidebar&utm_campaign=box

ChiefGrasscutter

'tis always the same.
New methods evolve of doing things, they are difficult at first, some eagerely embrace them, then more accept them, some refuse change at first, some become a vocal minority and are just squeezed out entirely to be ignored.

There are threads on here about mobiles and banking with people wanting to carry the keyfob's/gizmo's around instead, while at the same time there are threads about the same gizmo's with people demanding its all done by mobile phone!

I can just about remember the introduction of bank cards to obtain cash from a machine instead of having to write yourself a cheque for "Pay Cash" and present it to the bank clerk at the counter during banking hours (0930 to 1530 Mon-Frid only remember). There were the usual screams in the papers about how would people remember their pin codes, surely they would loose their card, how could they deal with a machine rather than a person, and on and on it went...........

lanza

e-licorne wrote: »

Same boat, and I know I won't be getting a mobile.
:A
Thank you all for your advice, I guess I'll be winding up my banking with a company that doesn't care enough for my custom to make internet service a continuing possibility.
It was great while it lasted - (even in their previous incarnation as Abbey National there were plenty of customer service on-line banking glitches) - free business accounts being pretty hard to come by.
Could this move truly be motivated by the bank becoming more security-conscious, or could it be an indirect maneuver to chuck less profitable customers?

Its all motivated by scamming now, as far as i can see. I could be wrong, but nobody either here or in the Santander can tell me otherwise why all these customer errors lead to charges that cost at least £500 before the branch managers finally figure its not the customers fault.

JasonCooke

rb10 wrote: »

Because email is by its very nature not secure.

Absolute Nonsense.

OTP has been designed by an idiot. To update your mobile number the system texts your old mobile number with the confirmation. Where's the logic in that? If I had my old mobile number I wouldn't be updating it to a new one. Just an insane protocol. Confirmation should be emailed to you, not sent to an old mobile number.

The hassle of having to phone support and jump through hoops is unacceptable, you should be able to update your mobile online with ease, using email as confirmation. Period!

Archi_Bald

JasonCooke wrote: »

Absolute Nonsense.

OTP has been designed by an idiot. To update your mobile number the system texts your old mobile number with the confirmation. Where's the logic in that? If I had my old mobile number I wouldn't be updating it to a new one. Just an insane protocol. Confirmation should be emailed to you, not sent to an old mobile number.

Before you call other people idiots, it might pay off to check your facts.

What happens if I change my mobile number?

You can change the mobile number we send OTPs to in Online Banking via the 'My Details & Settings' tab. As a precaution, we'll send an OTP to your old mobile to authorise the change.

If you no longer have access to this phone number you can call our Online Banking Helpdesk and one of our advisors can help you do this over the phone.

NOTE: If you need us to do this over the phone, you must know what your old mobile phone number was to pass the necessary security questions.

http://www.santander.co.uk/csgs/ContentServer?c=Page&canal=CABBEYCOM&cid=1237911848189&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA1#What happens if I change my mobile number?

So what's the problem?

BertieFox

After a lot of hassle, we eventually gave in and bought a mobile phone so we could receive Santander's OTP passwords whenever we make a bank transfer to a new person. This is something we do fairly frequently as we run holiday lets and need to repay deposits to each client, usually by bank transfer.

NOW we had a message from the bank, having made a payment this morning, telling us we can no longer use a French mobile and have to have a UK registered mobile instead.

As we are permanently resident in France, this is neither possible nor desirable, so leaves us unable to use this facility any more. I think the telephone banking number (slow and cumbersome in any case) is an 0800 number we can't dial from France anyway.

I can think of absolutely NO legal reason why a French mobile phone cannot be used, if the number is registered with the bank as it has already been.

This is just Santander making life difficult for its customers again. We HAVE to have a UK bank account because of the way our pensions are paid and the fact that most of the payments made to our holiday lets are in sterling. Otherwise I would tell them where to go.

Just WHERE have they got this silly new rule from? And why?

molerat

BertieFox wrote: »

Just WHERE have they got this silly new rule from? And why?

Because they can. They do not have to offer you banking facilities and many banks are tightening up on ex-pat / non resident accounts - not having them reduces the perceived risk of problems. It looks like you may need to look elsewhere for an account.

butterflymum

BertieFox wrote: »

Just WHERE have they got this silly new rule from? And why?

Have you asked Santander?

Assume you had the account before leaving UK, as for anyone wanting to open a new account and not resident, they state:

Can I open an account with Santander if I'm not resident in the UK?
In order to open an account with us, you must be resident in the UK, or have a BFPO (British Forces Post Office) address.

As has been said, they may be tightening-up on existing ex-pat/non-resident accounts and using the 'UK mobile only' requirement as a way of forcing people to consider moving elsewhere.