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Can you advise about the changes to Natwest/RBS accounts please?

24

Comments

  • pmduk
    pmduk Posts: 10,712 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    So just who does know? phone banking is worse than useless for getting a straight answer on anything complicated at the best of times. You can ask the same question 3 times and get 3 different answers.
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I can assure you its just as fraustrating for staff as it is for customers.

    My personal understanding is the Step and Key account will be unaffected by the changes but who knows.

    Ill be back in work tomorrow so I will carry out my own internal investigations.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    madgagoo wrote: »
    Hmm, we were told today (I work in a NW branch) that all step customers will be changing over to basic accounts (and therefore lose access to non-RBS ATMs) in the next 2 weeks.

    From what we were told, it's not the same date for everyone but people will get letter when they are going to change.

    I wish they would make it clear as we're quite confused!

    I think if that was the case the bank/group are making a very big mistake as it will have a great impact on alot of customers. Atleast the people who choose to open a basic account now know whats involved. I dont think this be one the banks bestest moves :mad:
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • chambta
    chambta Posts: 2,770 Forumite
    Part of the Furniture Combo Breaker
    madgagoo wrote: »
    Hmm, we were told today (I work in a NW branch) that all step customers will be changing over to basic accounts (and therefore lose access to non-RBS ATMs) in the next 2 weeks.

    From what we were told, it's not the same date for everyone but people will get letter when they are going to change.

    I wish they would make it clear as we're quite confused!

    Absolutely not the case. Worrying that you've been given that information!
  • madgagoo
    madgagoo Posts: 354 Forumite
    cbassno3 wrote: »
    Is the new card design the one for the basic account? Just looked on the new t&cs for that and the card looked different?

    Where's the new card? I can't see it!
  • madgagoo
    madgagoo Posts: 354 Forumite
    chambta wrote: »
    Absolutely not the case. Worrying that you've been given that information!

    Exactly what I'm worried about! The communication has not been clear. It would appear we have been given incorrect info at branch level then.
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    madgagoo wrote: »
    Where's the new card? I can't see it!

    Here if you look the design is different:

    Example the visa debit is now on the right

    http://www.natwest.com/downloads/global_options/docs/NatWest-Basic-Account-Visa-Debit-Card-Guide.pdf

    http://www.rbs.co.uk/Downloads/global/docs/RBS-Basic-Account-Visa-Debit-Card-Guide.pdf
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • chambta
    chambta Posts: 2,770 Forumite
    Part of the Furniture Combo Breaker
    madgagoo wrote: »
    Exactly what I'm worried about! The communication has not been clear. It would appear we have been given incorrect info at branch level then.

    For what are major changes it's been very low key. Lack of information is one thing though, misinformation another.
  • Twister84
    Twister84 Posts: 525 Forumite
    Part of the Furniture Combo Breaker
    Common questions regarding any changes: http://www.natwest.com/personal/current-accounts/g4/common-questions.ashx#tabs=section2
    Anything that I do say, is strictly my opinion :p
  • sunflower_2
    sunflower_2 Posts: 1,471 Forumite
    chambta wrote: »
    Absolutely not the case. Worrying that you've been given that information!

    the terms & conditions for the new card state the card can only be used at natwest, rbs & ulster ATMs.

    says u wont be able to use the new card at other ATMs

    http://www.natwest.com/downloads/glo...Card-Guide.pdf
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