Argos - now all items only 6 month guarantee

CoolHotCold

shaun_from_Africa wrote: »

Most manufacturers will offer a 12 month warranty, (some offer more), but this is down to them choosing to do so. Unless you have purchased directly from them, the manufacturer has no contract with you, hence no liability towards the goods sold by someone else.


http://www3.hants.gov.uk/tradingstandards/tradingstandards-faqs-goods/tradingstandards-faqs-goods-expiredguarantee.htm

Actually thats wrong too, some retailers buy out the aftercare stuff (aka the manufacturer supplies no repair or after sales support and the retailer handles that & repairs and gets a nice discount) but some insist on doing the repairs themselves so they have a liability to repair the goods be it taken back to the shop and they phone on your behalf or you phone yourself.

alistair.long

What has the buyer bought,

Yes Argos will mess you about, thats what they always want to do.

It will take you 3 letters to get their attention.

Letter 1 - simple letters stating the item is faulty how do they wish to proceed, I would like a responce in 10 days.

Letter 2 0 I have/have not received a responce, and will be instructing a independant expert to examin the article, if you have any prefrence please write back within 7 days,

Letter 3 - expert xxx has been asigned and will look at the xxx on xxx and the findings will be send to you.

You should get a nice responce after the 1st letter however it may need to take 2 or 3 letters to get their attention.

Argos annoyed me and then they payed me £45 for a £15 kettle (because I scared them), and I have still got the kettle.

shaun_from_Africa

Actually thats wrong too, some retailers buy out the aftercare stuff

What's wrong with what I stated?
I said that most (I didn't state all) retailers will offer a 12 month warranty.

but some insist on doing the repairs themselves so they have a liability to repair the goods be it taken back to the shop and they phone on your behalf or you phone yourself.

Manufacturers can insist all they like, but unless the goods were purchased directly from them, they don't have any contract with the buyer, hence they can't state any terms or conditions regarding the goods.
The retailer is the one who is legally liable for the condition of what they sell, and they are the ones who are responsible for the repair, replacement or refund if the goods are faulty.
The retailer may repair the item themselves or they may get the manufacturer to do this, but this choice is theirs and nothing to do with the buyer.

Owain_Moneysaver

vax2002 wrote: »

3 years in the rest of Europe , where we are in when it suits the rich and out when it dont

It's not a guarantee, it's the length of time in which you can go to court and sue if the thing falls apart. (Depending on the thing, you may not win.)

In England that is 6 years from date of purchase, and in Scotland IIRC it is 5 years from when the fault becomes apparent.

That has always been the case.