EBID is screwing me up!

soolin

Captain_Serenity wrote: »

There haven't been any access problems reported on the forums and other than 5 minutes downtime on Thursday I haven't had any problems.

What problems are you getting?

The loading page just hangs and displays nothing. When I do get on it is running very slow, I tend to walk away from sites when this happens, give it a few days and then try again. I just needed to remove some items from my shop though as I am completely out of stock.

Atomic_guy

Captain_Serenity wrote: »

I'm confused as well, I think I've become invisible.

The problem is due to your email account bouncing ebid's emails.

Have you added ebid's support email address to your white list or tried emailing them from a different email address? In case you don't have the address, it's [EMAIL="support@ebid.net"]support@ebid.net[/EMAIL]

Hi Captain,

I did get a reply from the support team this afternoon. They have passed
the issue over to the forum moderators. I was told the moderator
will reply to my query directly, but yet to receive anything from them
yet.

So I am getting the emails through so I dont think emails are bouncing.

So I guess I'll have to wait and see what they write to me.
here

Atomic_guy

soolin wrote: »

I found this if it helps?

Contact UsDue to the enormous workload and time gaps involved with dealing with email support, please be warned that if your request is for a query that is already covered within our FAQ pages or Community Forums your ticket will be placed to the back of the queue to allow us to tend to customers that have problems that cannot be sorted out via our FAQ pages. If you have read the above warning and still feel you require help click here to open a support ticket.Lost your login details?</B> Click here to visit our reminder page.

http://uk.ebid.net/help_main.php

I got a phone number for Ebid when I paid by paypal the transaction
shows there is a phone number. Could I contact on that number?

Captain_Serenity

Atomic_guy wrote: »

Hi Captain,

I did get a reply from the support team this afternoon. They have passed
the issue over to the forum moderators. I was told the moderator
will reply to my query directly, but yet to receive anything from them
yet.

So I am getting the emails through so I dont think emails are bouncing.

So I guess I'll have to wait and see what they write to me.
here

So there isn't any problem with your actual ebid account any more, you've just had your forum privileges revoked, is that right?

If you have been suspended from the forums it's a 3 day ban for a first offence so you'll be able to post again tomorrow.

If it's not just a forum suspension and you still can't sign in to your ebid account, what did the email say?

Captain_Serenity

soolin wrote: »

The loading page just hangs and displays nothing. When I do get on it is running very slow, I tend to walk away from sites when this happens, give it a few days and then try again. I just needed to remove some items from my shop though as I am completely out of stock.

Sorry, can't help. I've accessed the site on two computers using firefox, i.e., safari and chrome and it's loading and running fine on all of them.

soolin

Captain_Serenity wrote: »

Sorry, can't help. I've accessed the site on two computers using firefox, i.e., safari and chrome and it's loading and running fine on all of them.

I tend not to panic too much for these minor issues. At least I can access my account and remove the items I have sold out of and I don't really need to do much more so I can afford to wait for any problems with my internet set up and ebid to clear.

Crowqueen

soolin wrote: »

I tend not to panic too much for these minor issues. At least I can access my account and remove the items I have sold out of and I don't really need to do much more so I can afford to wait for any problems with my internet set up and ebid to clear.

I am not an expert (I wish I was), but if it's working fine for other people then the issue might be how your computer is talking to eBid's and lie somewhere between your machine, your ISP's machine and eBid's server, rather than be automatically their fault.

We are still on AOHell but our problem is the government won't improve the high-speed broadband service to rural areas like ours until 2015 at the earliest (thanks to scrapping the broadband tax, of course), and to compound this, my computer has a chip in it which means that the signal from a wireless network is not received as clearly as some machines do (my techie friend pointed this out when I was having difficulty picking up a faint signal at a pub that she could connect to without a problem). Thus I tend to regard most internet/online game problems as being at my end, and be a bit more sanguine - possibly too much - about actual site glitches.

Ironically when I can afford a new machine I probably won't have the time to make proper use of it. Oh well, such is life.

Captain_Serenity

soolin wrote: »

I tend not to panic too much for these minor issues. At least I can access my account and remove the items I have sold out of and I don't really need to do much more so I can afford to wait for any problems with my internet set up and ebid to clear.

I always find a large gin helps with those minor irritations.

Captain_Serenity

Crowqueen wrote: »

my computer has a chip in it which means that the signal from a wireless network is not received as clearly as some machines do (my techie friend pointed this out when I was having difficulty picking up a faint signal at a pub that she could connect to without a problem).

Yes, it's a well established fact that technology and potato products don't mix. I use the principle in my tin-foil hats. Two layers of tin-foil with an insulating layer of crisps in the middle (ready salted work best) and 99.9% of all transmissions are blocked.

soolin

Captain_Serenity wrote: »

I always find a large gin helps with those minor irritations.

I'm not a gin girl, but a Pimms never goes amiss (although that is gin based I understand)

I have to be patient sometimes as I have a short fuse and once threw a printer out of the window because it wouldn't print even with a new ink cartridge.