Jane Norman: won't let me use my gift voucher without paying the same amount on top.

tomwakefield

ali-t wrote: »

OP could you buy items to the value they are asking and then return the things you don't want and get your cash back?

They are probably not allowing returns on anything except faulty goods i.e. statutory rights only.

dan_l

adouglasmhor wrote: »

I don't have to make that assumption, they have a marked value and the cash for them has already been received by the vendor. Like I say it's a civil matter. Up to the administrator to negotiate with the voucher user. I did it for my friends son in a store which was closing and would not honour his gift card, I left my name and address with the staff to pass to the administrators, I am still waiting.

Just because you didn't hear back from anybody doesn't mean what you did was right, it was probably that it just wasn't followed up.

As the OP has been told by Jane Norman the vouchers are not valid for the full amount, if they were to go into the shop and just take what they think they are entitled to then there is the potential they could get in trouble with the police so not the best advice to be giving someone.

pinkshoes

cohencarlie wrote: »

Can anyone help? Is this right? I went to use my Jane Norman gift voucher which they confirmed had £22.50 value remaining. They informed me that if I want to use it, it would have to be for an item for £45 or more and I would have to pay another £22.50. The shop is still open, with no plans to close. Have tried contacting head office but to no avail. Having checked their website it states that I cannot purchase with my gift card online at present but that I can use it in store, but doesn't say that you have to pay double the value. Helpful suggestions really appreciated. Thank you.

I would bite their arm off and spend them quickly!

It would be foolish to whinge to headquarters, because in many circumstances like this, they won't accept ANY gift vouchers, so you'd get nothing.

There's always the possibility that they will refuse the vouchers in the future, so I'd just go back to the shop, and spend all day trying things on until you find £45 worth of stuff you want to buy.

adouglasmhor

dan_l wrote: »

Just because you didn't hear back from anybody doesn't mean what you did was right, it was probably that it just wasn't followed up.

As the OP has been told by Jane Norman the vouchers are not valid for the full amount, if they were to go into the shop and just take what they think they are entitled to then there is the potential they could get in trouble with the police so not the best advice to be giving someone.

There is the potential a comet could crash into the earth and wipe out all human life too, I posted the relevant law, it's a civil matter nothing to do with the police and no one said just take it but take it and leave the vouchers with the checkout..

DCodd

kalaika wrote: »

Often companies in administration don't let you spend your gift vouchers at all, on the basis that they class you as creditors and so can't show you preferential treatment over other creditors. I don't know if this has ever been tested in court, but for the sake of £20ish I doubt it would be worth it.

I don't think you will be able to do much other than follow Jane Norman's wishes and buy goods over £45, using the voucher as part payment.

This article is from a couple of years ago
http://www.bbc.co.uk/blogs/watchdog/2009/01/gift_vouchers.html

That would only work if Jane Norman were not still advertising the availablility to buy vouchers and if they did not accept vouchers at all, but as they have offered the op the chance to use their voucher then they can not refuse this legally binding "credit".

pendulum

dan_l wrote: »

I don't think theft is a civil matter.

The 'accused' would tell the police he paid - using a valid prepaid voucher.
The shop staff would confirm the voucher was handed over - but would claim it's not valid due to the company being in administration.

Reeks of a civil matter dispute to me!

Lisa83

But as Jane Norman have been bought over by Edinburgh Woolen Mill, then does this not mean they are no longer 'in administration'?

The same thing happened to me this week, vouchers totalling £56 which I was given as refund for an item (I had proof of purchase). I had emailed the customer service via the website during the week to check which stores were still open and accepting vouchers, and that information was given to me. However, I was not informed that the vouchers could not be used against sale items, or that I had to spend double the voucher value to redeem them. Fortunately I rang the store before making the 50mile roundtrip, to check opening hours, and this is when that information was discovered, and the assistant told me that I would not be able to use the vouchers in their store anyway as the majority of their stock bar 2 items was sale goods.

I feel very aggrieved since I accepted the vouchers as a refund, in good faith. It is particularly frustrating that the customer service rep emailing me neglected to tell me the new rules concerning the vouchers, none of which are included in the terms and conditions on the reverse, and nor does it say they can be withdrawn at anytime.

dan_l

adouglasmhor wrote: »

There is the potential a comet could crash into the earth and wipe out all human life too, I posted the relevant law, it's a civil matter nothing to do with the police and no one said just take it but take it and leave the vouchers with the checkout..

So on that basis, all these times these companies go into administration and refuse to for fill web orders for example. Are the people waiting for these items ok to just go into the shop if its still open and take what they think they are entitled to and it wouldn't be a criminal offence?


As someone has said above, once the company has gone into administration the people with these vouchers are classed as creditors leaving the vouchers invalid if the company chose not to honour them. You can’t just go waltzing into a shop and take what you think your entitled to just because you have handed some invalid vouchers over.

dan_l

pendulum wrote: »

The 'accused' would tell the police he paid - using a valid prepaid voucher.
The shop staff would confirm the voucher was handed over - but would claim it's not valid due to the company being in administration.

Reeks of a civil matter dispute to me!

You may well be right but I don't think its completely clear cut, especially if they have been told, like the OP has that the vouchers are not worth the full amount anymore.

adouglasmhor

dan_l wrote: »

So on that basis, all these times these companies go into administration and refuse to for fill web orders for example. Are the people waiting for these items ok to just go into the shop if its still open and take what they think they are entitled to and it wouldn't be a criminal offence?


As someone has said above, once the company has gone into administration the people with these vouchers are classed as creditors leaving the vouchers invalid if the company chose not to honour them. You can’t just go waltzing into a shop and take what you think your entitled to just because you have handed some invalid vouchers over.

I can and have, obviously you are a bit effete and take what you are given by the great and good, your choice I suppose.