Jane Norman: won't let me use my gift voucher without paying the same amount on top.

cohencarlie

Can anyone help? Is this right? I went to use my Jane Norman gift voucher which they confirmed had £22.50 value remaining. They informed me that if I want to use it, it would have to be for an item for £45 or more and I would have to pay another £22.50. The shop is still open, with no plans to close. Have tried contacting head office but to no avail. Having checked their website it states that I cannot purchase with my gift card online at present but that I can use it in store, but doesn't say that you have to pay double the value. Helpful suggestions really appreciated. Thank you.

mandi

Hi Jane Norman have gone into administration cohencarlie

Here Perhaps the reason why .

cohencarlie

Thanks Mandi, I am aware of this but the store is still trading. There are no signs in the store saying they only take cash payment or similar.

Hintza

Why not just buy something for £45, if you leave it too long you might get nothing.

By the way I think they are wrong and taking the pith, I would be raging. :mad:

Zandoni

I'd be very tempted to find something as close to 22.50 as possible then I'd take it to the till. If they refuse to accept the voucher just walk out with the goods and leave the voucher behind.

kalaika

Often companies in administration don't let you spend your gift vouchers at all, on the basis that they class you as creditors and so can't show you preferential treatment over other creditors. I don't know if this has ever been tested in court, but for the sake of £20ish I doubt it would be worth it.

I don't think you will be able to do much other than follow Jane Norman's wishes and buy goods over £45, using the voucher as part payment.

This article is from a couple of years ago
http://www.bbc.co.uk/blogs/watchdog/2009/01/gift_vouchers.html

withabix

Zandoni wrote: »

I'd be very tempted to find something as close to 22.50 as possible then I'd take it to the till. If they refuse to accept the voucher just walk out with the goods and leave the voucher behind.

Do you like the inside of the cells at your local police station?

Zandoni

withabix wrote: »

Do you like the inside of the cells at your local police station?

Haven't been in one yet, just a matter of time though I suppose.

LillythePink

Why not ask them to point out in a set of T&C's (be it voucher/administration etc) that you have to double the voucher amount to be able to use it?

It's all very well saying just spend the extra to use it, but how do you know that the OP can afford to spend £22.50??

kelloggs36

Surely Jane Norman have already been paid the cash value of the value of the voucher already, and so owe the OP the goods to the value of it?

System

Similar happened when Borders went into administration. You could only use gift vouchers for 50% of the cost.

When it boils down to it you are an unsecured creditor so being able to use the gift voucher is a bonus. Your other option is probably 10p in the £ months down the line (if you are very lucky)