need help please

RussJK

Okay definitely dodgy, it's a redirector. Ironically that would have shown up in Hijackthis originally!

These things don't install themselves, so you'll definitely want to find out what has done it.

always_comping

do i install the toolbar?

always_comping

can i just double check im downloading avg software installer?

RussJK

No, not AVG software installer. Don't do anything, I'll give you an alternative link.

RussJK

Okay, disable all your security software, and Windows firewall. This is just to prevent it interfering with the remover. You don't appear to have any security software on your computer from the HJT log though, so you may want to double check that for me!

Once you've done that, run the file in this link below.

I've uploaded the file that should have been at that link, and renamed it to a random filename:
http://www.users.on.net/~russ/fehwohife.exe

always_comping

RussJK wrote: »

Okay, disable all your security software, and Windows firewall. This is just to prevent it interfering with the remover. You don't appear to have any security software on your computer from the HJT log though, so you may want to double check that for me!

Once you've done that, run the file in this link below.

I've uploaded the file that should have been at that link, and renamed it to a random filename:
http://www.users.on.net/~russ/fehwohife.exe

thanks for all your help today honey, im gonna call it a night and do this tomorrow at some point, hope thats ok? thanks again

RussJK

No worries, let me know how you go tomorrow

always_comping

hi, sorry ive took so long getting round to sorting my issue, im now on and was wondering if you could help me finish the rest of it off? what steps do i take next, many thanks x

RussJK

Of course. Where did you get up to from the above?

always_comping

hiya, ok think last thing i did was trying to run something so you could find what changed the host, i havent got any antivirus on here either so help with that would be great, i've borrowed this laptop from my dad as my kids broke mine, eek so havent had time install anything yet, i have mse on my main pc and malawarebytes they seem to work well shall i go with mse? thanks.