No receipt and paid cash. Am I screwed?

derrick

gordikin wrote: »

You're a brave man indeed!

Needed to be asked, I made no reference to the user name:D


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MamaMoo_2

derrick wrote: »

Could this be why it "came apart at one of the seams? To small? If so your fault!

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Not at all. I wanted to exchange it for another one, the same size but not full of holes, but they consistently only had size 8 & 10 after I had purchased.
The skirt was a floaty tiered skirt, and it came apart where the tiers were joined together. I have since found out that it's a common issue with this skirt design.

MamaMoo_2

peachyprice wrote: »

You're going to have to as there is no way you can prove that you paid £14.

TBH, they don't even have to do this, it's a very generous offer, one you're not entitled to, take it before they withdraw it altogether due to you being so stubborn, and get on with your life.

They can stuff the £7. If that's all they'll refund me (onto a gift card, not cash) then I'll keep the skirt and repair it myself.

gordikin

MamaMoo wrote: »

Not at all. I wanted to exchange it for another one, the same size but not full of holes, but they consistently only had size 8 & 10 after I had purchased.
The skirt was a floaty tiered skirt, and it came apart where the tiers were joined together. I have since found out that it's a common issue with this skirt design.

The problem is you can't prove you purchased it, never mind at what price. (You could have stolen it, damaged it and taken it back to get money to feed your out of control drug habit)...I'm joking about the bit in brackets...but do you get my point?

garethgas

MamaMoo wrote: »

They can stuff the £7. If that's all they'll refund me (onto a gift card, not cash) then I'll keep the skirt and repair it myself.

Unbeliveable!
Your first post stated that you were not prepared to lose £7 plus your (ahem) expenses.

MamaMoo_2

garethgas wrote: »

Unbeliveable!
Your first post stated that you were not prepared to lose £7 plus your (ahem) expenses.

But I'm not losing £7 am I, as I still have the skirt. I'd just do a repair job.
Anyhow, it's a moot point now as I've been offered a fill refund plus my (as you call them) (ahem) expenses.
I'm a happy bunny now

gordikin

In the words of the prophet....Aye right!

Gra76

MamaMoo wrote: »

I'm a very lucky bunny now

Had to fix that! Without a receipt most retailers won't even entertain the idea of a refund so you did well to get one!

To get your 'expenses' too is the icing on the cake, I suspect a customer services manager just wanted to see the back of you. Is it really worth their while argueing over less than £20? Probably not.

Keep the recipt next time! :cool:

DCFC79

MamaMoo wrote: »

But I'm not losing £7 am I, as I still have the skirt. I'd just do a repair job.
Anyhow, it's a moot point now as I've been offered a fill refund plus my (as you call them) (ahem) expenses.
I'm a happy bunny now

so how did you get the refund plus expenses without a receipt

MamaMoo_2

I e-mailed customer services with the date & approx time I bought the skirt, plus the other items I had purchased. They found the transaction and apologised that the store didn't do that in the first place.